Customer Service, New Zealand

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Warehouse Stationery

Assistant Store Manager

  • Posted Today
  • On Site
  • Full Time
Location

Dunedin

Job Description

Company Description

Here at The Warehouse Group (TWG), we're all about creating success stories, and we want you to be a part of ours! Founded by Sir Stephen Tindall, we've grown from The Warehouse to become the largest general merchandise retailer in New Zealand, employing over 10,000 amazing people nationwide.

Since 1991, Warehouse Stationery has been shaking things up in the stationery-retail world, and we're not stopping anytime soon! We're all about finding fresh ways to bring better service to our customers, whether it's in-store or online.

Job Description

Ready to Dive In? Here's What You'll Do:

  • Team Spirit: Help nurture a diverse team and create a store environment that's as warm and welcoming as your favorite coffee shop.
  • Retail Rockstar: Dive into the world of retail excellence, keeping our store shining bright and our customers smiling.
  • Lead the Charge: Be the superhero your team needs, leading them to greatness and celebrating every success along the way.
  • Supportive Sidekick: Ready to stand by the Store Manager's side and lend a helping hand whenever and wherever it's needed.


Qualifications

What We're Looking For:

  • If you're passionate about leading a bustling store and creating a positive vibe, you're our kind of person!
  • You know that active coaching is the secret sauce to success, and you're ready to help your team grow and thrive.
  • We're on a mission to offer top-notch product solutions and boost sales, so we need someone with serious sales savvy to help us get there.


Additional Information

Why Join Us?

  • Join a tight-knit family where every team member is valued and supported.
  • Take your career to new heights with plenty of opportunities for growth and development.
  • Be part of a business-wide shift towards superb customer service and skyrocketing sales.
  • Work in an environment where every day feels like a celebration, and every achievement is cheered on.

Hard Skills Required

  • Retail Operations
  • Sales Strategy
  • Team Leadership
  • Customer Service
  • Inventory Management

Soft Skills Required

  • Coaching & Mentoring
  • Communication
  • Team Collaboration
  • Problem-Solving
  • Adaptability

Benefits and Perks

  • 🎂
    Birthdays Off
  • 🤱
    Extended Parental Leave
  • 📆
    Paid Volunteer Leave
  • 🏛
    Fully Paid Jury Service
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🎖
    Long Service Rewards
  • 💳
    Company Discounts
  • 📱
    Discounted Phone or Internet Plans
  • ⛑
    Uniform Provided
  • Gender Transition Suport

Job Schedule

  • Shift Work

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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