Customer Service, New Zealand

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New Zealand Couriers

Customer Services Officer

  • Posted 2d ago
  • On Site
  • Full Time
Location

Mount Maunganui

Job Description

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

About the Role

Based at our Tauranga branch, the Customer Services Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries. As part of a team well-versed in service excellence, you’ll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers’ freight is getting where it needs to be.

This is a permanent full-time position, working Monday to Friday during standard business hours.

Key responsibilities include

  • Overseeing reception counter and responding to visiting customers
  • Handling customer queries via phone and email
  • Data entry and processing of misdirected/undeliverable freight – change to any relevant/specific duty involved
  • Assisting in operational and admin duties as required (parcel sorting, scanning etc.)


About you

  • You have proven success in creating positive customer experiences
  • Demonstrable data entry skills and competency with MS Office Suite
  • You can bring transferable service skills to the fast-paced logistics industry
  • Team player who has a strong desire to make a real difference


Join us and in return we can offer

  • A hard working, driven and supportive team
  • Onsite parking
  • Grow your career with Freightways, an NZX Top 50 company


At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.

All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.

Hard Skills Required

  • Data Entry
  • MS Office Competency
  • Customer Queries
  • Parcel Sorting
  • Reception Oversight

Soft Skills Required

  • Problem Solving
  • Customer Rapport
  • Attention to Detail

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 📈
    Professional Development
  • 🅿
    Free Parking
  • 💹
    Employee Stock Purchase Plan
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards

Job Schedule

  • Monday to Friday

Company Video

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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