Customer Service, New Zealand

Customer Service Jobs in New Zealand

Humes

Key Account Manager

  • Posted 6d ago
  • On Site
  • Full Time
Location

Hamilton


Job Description

Our Humes team have built a reputation on delivering solutions to our customers, no gimmicks, just good old-fashioned relationship building to help customers achieve the project outcomes.

We have an exciting opportunity for an experienced Key Account Manager to join our straight-talking sales team driving innovation and strengthening key relationships across the vibrant Waikato region.

  • Monday to Friday, full time
  • Vehicle, Laptop plus mobile phone provided.
  • Hamilton Location


Key to your success will be fostering customer relationships, ensuring our customers’ needs are met through personalized, solution-driven approaches.

Your focus will be on collaborating with internal teams to create and implement innovative solutions that address client challenges and deliver measurable results.

This autonomous role will empower you to explore new markets, build meaningful relationships, and continuously identify value-added opportunities to expand our market share.

What's in it for you?

When you join the Humes whanau, you’re not just stepping into a job – you’re stepping into a world of opportunities.

  • Attractive salary package plus incentive bonus opportunity
  • Fletcher Building Exclusive Perks – staff discounts at PlaceMakers/Mico/Southern Cross + more!
  • Employee Education Fund – With a dedication to enhancing the lives of our Fletcher Building employees, your whole whanau are eligible for further education opportunities under EEF


What We’re Looking For:

  • Relationship Builder: A skilled communicator with proven experience in both account management and new business development.
  • Solution-Driven: You’re a puzzle solver who excels at creating tailored solutions that deliver real value.
  • Problem Solver: You thrive in challenging situations and are known for your ability to resolve issues quickly and effectively.
  • Industry Expert: You will have 5 years' experience in the Civil Infrastructure/Construction sectors, with a strong understanding of specialist markets.
  • Visionary: With exciting growth plans and a clear vision for the future, we are seeking an individual with high expectations and the drive to help us achieve our goals.



Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.


Hard Skills Required

  • Account Management
  • Business Development
  • Sales Strategy
  • Industry Knowledge
  • Problem-Solving

Soft Skills Required

  • Relationship Building
  • Communication
  • Negotiation
  • Strategic Thinking
  • Autonomy

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏛
    Fully Paid Jury Service
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • Care and Appreciation
  • 💯
    Employee Mentoring Program
  • Gender Transition Support
  • Work-Life Balance Support
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🏥
    Subsidised Health Insurance
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🏎
    Competitive Salary
  • 💹
    Employee Stock Purchase Plan
  • 🎉
    Employee Discounts and Rewards
  • 🅿
    Free Parking
  • Funeral Cover
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 💳
    Company Discounts
  • 🚘
    Travel Reimbursement
  • Vehicle/Fuel Card
  • 💻
    Company Supplied Technology
  • 🩸
    Free Period Products
  • Uniform Provided
  • 🚶
    Ease Back to Work
  • 🍺
    Free Drinks
  • Flexible Work
  • Work Café

Job Schedule

  • Monday to Friday

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.