Customer Service, New Zealand

Customer Service Jobs in New Zealand

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Gilmer Apartment Hotel

Hotel Receptionist

  • Posted 2w ago
  • On Site
  • Full Time, Part Time
Location

Wellington

Salary

Starting at $23 .50/hr

Job Description

We are looking for a customer service superstar to join our our small team. You must be responsible, exceptionally well presented and dedicated to providing our guests with the very best customer service experience when welcoming them into our boutique hotel, located in Wellington CBD.

You must possess outstanding communication and organizational abilities and have a solid understanding of general office administration and basic accounting. Some of the tasks you will perform are:

  • Greeting guests
  • Checking guests in and out
  • Receipting payments
  • Replying to emails
  • Using our reservation management system (Seekom)
  • Answering phones,
  • Entering invoices and writing reports.


Good diction and crystal clear communication skills are essential for this position, as we are looking for someone committed to the long term success of our hotel. You will be provided with a corporate uniform.
Helpful system skills you may already have:

  • Seekom PMS
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Xero


In this role, you will be required to work Monday - Friday between 8:00am and 7:30pm, some Saturdays and Sundays 9am – 6pm, these days will be sole charge so you must be reliable and punctual. To be considered for this role you’ll also be required to cover additional shifts as and when required including some public holidays and optional Duty Manager on call shifts.

Your starting rate will be $23.50 per hour.

Applicants must be New Zealand residents or on a working visa.

Soft Skills Required

  • Communication
  • Time Management
  • Teamwork
  • professional

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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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