Customer Service, New Zealand

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Millennium Hotels and Resorts New Zealand

Duty Manager

  • Posted 2w ago
  • On Site
  • Part Time
Location

Rotorua

Salary

$28  -  $30 /hr

Job Description

  • Discounted hotel rates nationwide
  • Meals on duty
  • Uniform provided


Are you passionate about customer service, the hospitality industry and thrive in a fast-paced, guest-facing role? If you have proven experience in a customer facing management role, have relative hotel experience, a keen eye for detail and high standards that have driven your success in hospitality so far and ready for the next challenge, then we would be keen to speak with you!

We are seeking an enthusiastic and experienced individual to join our team in the dynamic role of Duty Manager, at Copthorne Hotel Rotorua.

What we offer:

  • Career progression and pathway
  • Discounted hotel rates nationwide
  • Meals on duty
  • Uniform provided


About the role:

As a Duty Manager, you’ll play a key role in the overall operations of the Front Desk, while liaising with all hotel outlets to ensure a smooth and, efficient service for all guests. Maintaining a focused & high level of customer service is paramount.

Pride yourself on your excellent communication skills, staying calm under pressure, and solving problems effectively. Guest comfort and safety are our top priorities, as is promoting outstanding service experiences at all times.

What we're looking for:

  • Minimum 1 year of hotel front office experience, 2 years of hotel (or similar) experience.
  • Management or supervisory experience is an advantage.
  • LCQ, GM, and First Aid Certificates are recommended.


Details:

  • Part-time position, 30 hours per week
  • Must be available for weekend and evening shifts
  • Competitive pay range of $28 - $30 per hour


Be part of one of New Zealand’s leading hotel brands

If you are looking to take the next step in your hospitality career amongst a motivated and successful team, apply now!

To apply for this vacancy, you MUST be a New Zealand citizen or resident. If you have secured the right to work in New Zealand and therefore hold another valid visa, we welcome to your application too.

At the appropriate stage we will request your references, we ask that you do not include them on your CV when applying.



Optional: Please include a Video Cover Letter with your application

679806

Hard Skills Required

  • Leadership
  • Front Desk Operations
  • Customer Service Management
  • Conflict Resolution
  • Hospitality Management
  • Compliance Certifications (LCQ, GM, First Aid)

Soft Skills Required

  • Communication
  • Team Coordination
  • Calm Under Pressure

Benefits and Perks

  • ⛑
    Uniform Provided
  • 📣
    Referral Bonuses
  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary
  • 🎖
    Long Service Rewards
  • 🎉
    Employee Discounts and Rewards
  • 🍲
    Meals Provided
  • 📈
    Professional Development

Job Schedule

  • Includes Weekends
  • Evening Shift
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

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Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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