Customer Service Jobs in New Zealand

• Fulltime opportunity up for grabs!
• Role will be based at our National Office, Te Whanganui a Tara/Wellington
• Fixed term or secondment available until 30 June 2025
• Responsible for the delivery, overall integrity, and coherence of the programme.

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child and partner with hapū, iwi, and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role

The Reducing Youth Offending Programme has been established to address the Government's commitment to reduce youth offending within New Zealand. The programme consists of several legislative and operational components that will enable Oranga Tamariki to deliver Youth Justice services differently and lead to a safer environment for young people and our kaimahi and consists of projects that are in-flight and at various stages of design and delivery.

Driving impactful change, you will partner with leaders and teams to deliver seamless transformation across our business. From coordinating complex projects and managing risks to ensuring new capabilities are embedded, this role keeps change on track. By fostering focus, momentum, and alignment, you will ensure each project under your watch delivers value and the overall programme achieves its fullest potential.

Ngā pūmanawatanga ōu | What you will bring

We are looking for our next leader of change with the proven ability to see the "big picture" and understand the strategic context of projects. Some other key requirements of the role include:

• Minimum of eight years' professional experience, at least 5 of which as a senior change manager. Prior experience in youth/justice sector would be an advantage.
• Effective leadership, verbal, written, interpersonal and communication skills.
• Experience in delivering large-scale business-change initiatives.
• Demonstrated ability to establish and maintain key stakeholder relationships
• Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture

Nōu te rourou | What's in it for you

Oranga Tamariki offer a step-based remuneration package, that offers progression annually for experience through tenure. Annual remuneration for this position is between $174,846 and $193,569 dependant on experience. We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. Your covering letter is an opportunity to let us know why you are interested in this specific position, why you are the best person for it and which Oranga Tamariki value resonates with you the most and why? Please limit your cover letter to 1 page.

If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role close at midnight on 31st January 2025

However, we will be reviewing applications and inviting candidates to interview prior to this date, so apply now!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.