Customer Service Jobs in New Zealand

About us:

NZAB is a fast growing, nimble business that works with farmers to help them get what they deserve
from their banking.

]We build enduring relationships with our clients, and become part of their advisory team, ensuring
that the business continues to get the specialist advice it requires. Banks have confidence in our
approach and regularly advocate for our involvement. It's all about enhancing the banking
relationship.

At NZAB, we offer a chance to be part of something that is growing rapidly. We have ambition to
grow, and the right person will gain opportunities to grow alongside us. It means our systems and
processes aren’t old and locked down. We are constantly looking for new and better ways of doing
things, and we see technology and integration opportunities everywhere we look. The right person
will have a view on how we might continue to evolve and remain nimble and relevant with our
offering.

The Role:
Due to the rapid growth within the South Canterbury region, we now have an exciting opportunity
for a Client Director to work alongside the Timaru team. This is a fantastic opportunity to contribute
and grow with our dynamic and expanding business. The Client Director is responsible for
onboarding and managing complex, high-value, and corporate-scale transactions. This role requires
a strategic thinker with excellent communication skills and a deep understanding of financial
strategies.

Key Responsibilities:

• Lead the onboarding process for high-value clients, ensuring seamless transitions and immediate support.
• Maintain and strengthen relationships with high-value clients, acting as their primary point of contact.
• Develop and execute comprehensive strategies for client management, aligning with client goals and business objectives.
• Collaborate with Associate Client Directors to tailor solutions and maximize client value.
• Lead and mentor a relationship team, fostering a collaborative and innovative working environment.
• Generate and present accurate and timely reports to clients and stakeholders.
• Continuously seek ways to improve client management processes and enhance service delivery.

General Duties:

• Prioritise workload to ensure high standards and urgency.
• Support and develop a positive workplace culture.
• Demonstrate excellent interpersonal communication skills.
• Manage business resources responsibly.

Skills and Experience:

• 5-10 years of banking/finance and relationship management experience.
• Affinity with the agricultural sector and a desire to improve outcomes.
• Strong client relationship management and strategic thinking skills.
• Excellent communication abilities and experience in developing and executing client management strategies.
• Leadership and mentoring capabilities.
• Proficiency in data and analytics for tracking client performance.
• Innovative problem-solving skills.
• Effective interaction and communication with banks, farm business owners, financial controllers, and professionals.
• Strong interpersonal judgment, engaging, and efficient.
• Ability to handle multiple tasks and projects simultaneously.
• Customer-focused mindset with a commitment to high-quality service.
• Flexibility and adaptability in a fast-paced environment.
• Drive to succeed within the NZAB business on both personal and team levels.

Our culture is extremely important to us. We are a business that values high performance, a good
laugh, and the right balance between work and play. We are focused on the quality of output, our
reputation over the long term, and building a business we are proud of. If this sounds like you, then
you’d be a good fit for our business.

How to Apply: If you are a strategic thinker with a passion for the agricultural sector and have the
skills and experience required for this role, we would love to hear from you. Please swipe right to apply.

Join us at New Zealand Agri Brokers Limited and make a difference in the agricultural sector!