Customer Service, New Zealand

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TSA Group Australia

Contact Centre Consultant

  • Posted 2w ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Why work with TSA?

  • Competitive Salary Package + Kiwi Saver
  • This role is based in Auckland, New Zealand
  • Remote Work Set Up – full time working from your home office
  • Our #TSAWays are what we are all about. Think of them as the vibe!
  • Comprehensive training, with ongoing coaching and development
  • A vibrant and rewarding recognition program - We love to celebrate our people!
  • We are proud of our fun, friendly and supportive team environment


Job Description

Responsibilities

Our Contact Centre Consultants are responsible for ensuring an outstanding service experience across our inbound voice channels. Handling enquiries across all stages of a customers journey, our Consultants focus on connecting, resolving and ensuring customers have the confidence that we have them sorted. It is important that our interactions are efficient, but that we are delivering service that meets the needs of our customers through meaningful conversation.

First contact resolution is a key focus of these roles, ensuring we are working with other departments where needed to resolve things for our customers in a personal and empathetic way.

What will a normal day look like?

  • Receive and assess customers queries via phone
  • Understand the customers concerns to determine the most appropriate approach for resolution
  • Working with other departments collaboratively to achieve a resolution
  • Respond and resolve customer concerns


This role is 100% remote work within Auckland area with a schedule that operates from 6am – 12am NZT from Monday to Sunday.

Qualifications

Core Competencies:

  • Strong verbal communication skills, with ability deliver responses in a clear, confident, and professional manner
  • Ability to understand and interpret verbal communication
  • Strong technical ability
  • Ability to work with other departments to achieve a resolution for customers
  • Strong Interpersonal skills
  • Attention to detail and accuracy
  • Professionalism when dealing with internal and external consumers
  • Ability to work at pace and deliver to targets and SLA has context menu


Basic Qualifications:

  • Previous experience in a voice contact centre role, ideally in a complex industry
  • Previous experience in customer service
  • Airline industry experience an advantage


Check out our social media pages:

TSA Website - https://tsagroup.com.au/
Instagram - https://www.instagram.com/tsa_group_/
LinkedIn - https://www.linkedin.com/company/tsa-group-australia/

Benefits and Perks

  • 🏘
    Work from Home
  • 🖥
    Computer Assistance
  • 📈
    Professional Development
  • 💻
    Company Supplied Technology
  • 🎖
    Long Service Rewards
  • ❤
    Care and Appreciation
  • 📣
    Referral Bonuses
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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