Customer Service Jobs in New Zealand

Mō te Tūranga | About the Role 
The Specialist, Governance Enablement role is within the Technology and Operations (T&O) division that creates value through the deployment of resilient and innovative technology and data solutions, and delivery of shared enterprise services at scale.  

The purpose of the role and your unique contribution is to deploy, optimise and enable compliance with T&O owned frameworks, policies and standards to ensure the effective management of data and technology risk.

With a focus on data governance and effective management of technology risk, you will develop governance processes and supporting tooling that enable a significant level of self-service, and compliance with governance requirements.  You will develop training materials and deliver training to stakeholders across IAG to create awareness and build capability in the relevant governance documents.  In this role you will have the opportunity to contribute directly to the effectiveness of the risk management practices within IAG.

This position is a permanent, full-time opportunity and you can be based anywhere in Aotearoa.

Ōu Pūkenga | About You
The ideal candidate will demonstrate: 

• Extensive experience in governance and risk, ideally within the financial services industry.
• In-depth knowledge of relevant technology, data, and operational risk regulations.
• Strong understanding of technology and data risk.
• Results-oriented mindset coupled with competent written communication skills.
• Use and awareness of integrated risk management systems, ideally ServiceNow.
• Proven ability to communicate effectively and simplify complex topics for a senior audience.
• Tertiary qualifications in a relevant field, i.e. data, technology, or risk.

Applications close on Tuesday, 11 March 2024 at 23:59 p.m.

 Mō mātou| About us
IAG is the largest general insurance group in Aotearoa New Zealand and Australia. We’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest. ​

You’ll know our brands – AMI, NZI, State Insurance, NRMA Insurance, CGU, WFI and ROLLiN’ to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and well-being in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy).

We celebrate unique viewpoints shaped by life experiences, cultures and passions. We expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.

We're passionate about social issues, walk the talk on sustainability and strive to do more than standard on things that matter, including women in senior leadership, Indigenous empowerment and creating inclusive environments. We’re proud to be an accredited family-friendly workplace and are committed to being a safe and supportive space for all our employees. We do this because we’re ready for you.

All this shows up in what we offer:

• Boosted Kiwisaver with 4% employer contribution and life insurance as standard
• Up to 50% off personal insurance, including home and motor insurance
• Annual $500 Health & Wellbeing payment
• 5 myLeave days per year on top of annual leave
• Work from home and many more flexibility options with myFlex
• Dedicated career growth programs, including the award-winning IAG Academy
• Partner discounts on every day and special occasion items
• A certified Family Inclusive WorkplaceTM

We’re ready for you. Apply today.