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Madison

Customer Service Supervisor

  • Posted 3d ago
  • On Site
  • Full Time
Location

Auckland

Salary

$36 /hr

Job Description

About the role:

We are seeking an experienced Team Leader with exceptional organisational skills based onsite at our client’s offices looking after a team of Madison office assistants. You will be employed by Madison working closely with our team as they support a large government organisation with general administration and customer service.

This 3-month temporary role starting late January, will have real impact on the community and give you an excellent opportunity to gain experience in the public sector.

  • Manukau Location
  • Offices are located near Westfield Manukau with quick walking access to train and bus stop/depot
  • Full-time, Monday – Friday, 9am to 5:30pm
  • 20 January to 11 April 2025
  • $36 per hour and 8% holiday pay
  • Full training and support during your assignment


We are looking for someone we can rely on to work closely with the Madison Business Partner to ensure smooth day to day running, reporting, and creating a happy, high performing culture.

Your duties will include:

  • Reporting on performance and supporting delivery of the teams’ work task
  • Assistance with training and coaching
  • Roster and schedule assistance
  • Utilise tools available to monitor daily results of set KPIs
  • Complete administrative and customer service call identifying development needs and opportunities


To be successful in this role you will have:

  • Proven leadership and coaching skills with the ability to motivate others
  • The ability to follow instructions with procedures and minimum direction
  • Competent using multiple systems simultaneously
  • A positive attitude and the flexibility to cope with change
  • Excellent communication skills
  • Ability to problem solve
  • Reliable with strong integrity
  • Good reporting ability with excellent organisational skills
  • A professional, personable approach with the ability to build good relationships


If this role sounds like you, apply today!

Hard Skills Required

  • Leadership
  • Reporting
  • Coaching
  • Systems Proficiency
  • KPI Monitoring

Soft Skills Required

  • Communication
  • Problem-Solving
  • Reliability
  • Organization
  • Relationship Building

Additional Compensations

  • 8% Holiday Pay

Job Schedule

  • Monday to Friday
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Find Call Centre and Customer Service Jobs in New Zealand

Are you a people person with a knack for problem-solving? Call centre and customer service jobs may be right for you. From assisting with inquiries to resolving issues, these roles are vital in ensuring customer satisfaction and loyalty.

Essential Skills for Call Centre and Customer Service Jobs

To excel in call centre and customer service roles, you’ll need excellent communication and interpersonal skills. Patience, empathy, and the ability to remain calm under pressure are crucial. Proficiency in using computer systems and handling various software tools is also important. Whether you're managing phone calls, responding to emails, or engaging with customers via chat, a positive attitude and strong problem-solving skills will set you apart.

A Dynamic Workplace Culture

The workplace culture in call centres and customer service environments is typically fast-paced and collaborative. Teams work closely to handle a wide range of customer inquiries and issues. The environment is often supportive, with a focus on teamwork and continuous improvement.

Competitive Pay and Advancement Opportunities

Pay in call centre and customer service jobs varies based on experience and the complexity of the role. Entry-level positions offer a solid starting salary, with opportunities for performance-based bonuses and incentives. As you gain experience, there are numerous paths for advancement, including supervisory and management roles.

Balancing Work and Personal Life

Call centre and customer service roles often offer flexible working arrangements, including part-time, full-time, and shift options. This flexibility helps maintain a healthy work-life balance. Some employers also provide opportunities for remote work, allowing you to manage your personal and professional life more effectively.

Browse our Call Centre and Customer Service Jobs Today

If you’re ready to make a difference and enjoy helping others, consider a career in call centre and customer service jobs in New Zealand. With diverse opportunities, room for growth, and a supportive work environment, it’s a great field to build a fulfilling career.

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