Customer Service Specialis, New Zealand

Customer Service Specialis Jobs in New Zealand

Kinetic Recruitment

Tool Service Technician

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland


Salary

$75  -  $90 k/yr


Job Description

  • Monday to Friday 8am to 4pm - No weekends!
  • Convenient Mangere location - Growing Business with plans for new locations.
  • Great work culture and company values. $75-90k.


About the Company:

A leading NZ-owned business with over 35 years of experience in the hire, sales, calibration, and servicing of high-pressure hydraulic tools and related equipment, we are dedicated to providing the latest technology and outstanding customer service. We offer an excellent work environment, opportunities for growth, and a chance to join a team focused on quality, innovation, and efficiency.


Position Overview:

We are seeking an experienced Service Technician to join our Christchurch team. This hands-on role is ideal for candidates with a mechanical background, such as those who have worked on ships (cargo or navy), in mechanical engineering, or as automotive or heavy diesel mechanics. In this position, you will be responsible for diagnosing, repairing, and servicing complex mechanical and hydraulic equipment.

If you have a strong aptitude for mechanical systems and a proven ability to take apart, repair, and reassemble equipment to a high standard, this is the role for you.


Key Responsibilities:

  • Tool Repairs & Servicing: Disassemble, diagnose, repair, and reassemble a wide range of hydraulic tools and equipment to manufacturer specifications.
  • Workflow Coordination: Ensure jobs are booked in, communicated across departments, and processed efficiently to meet turnaround targets.
  • Customer Service: Maintain excellent communication with internal and external customers, providing updates on job progress and expected delivery times.
  • Inventory & Stock Management: Ensure spare parts are accurately tracked and stock levels are maintained.
  • Workshop Maintenance: Keep the service bay clean and organized, ensuring tools and equipment are in good working condition.
  • Health & Safety: Follow all health and safety procedures and ensure that a safe working environment is maintained at all times.


What We're Looking For:

  • Mechanical Expertise: Experience in mechanical engineering, automotive service, heavy diesel mechanics, or naval engineering. Experience working on ships (e.g., cargo or navy) is highly advantageous.
  • Problem-Solving Skills: Strong fault-finding and troubleshooting abilities to repair complex mechanical and hydraulic systems.
  • Trade Qualification: A trade qualification in Mechanical or Automotive Engineering, or a related field is preferred.
  • Attention to Detail: A high level of accuracy when assessing, repairing, and reassembling equipment.
  • Customer-Focused: Excellent communication and customer service skills, with the ability to interact effectively with both internal and external stakeholders.
  • IT Competency: Proficiency in basic IT systems such as Outlook, Word, and Excel.
  • Team Player: Ability to collaborate effectively with colleagues and contribute to team goals.


What We Offer:

  • Competitive Salary based on experience.
  • Opportunities for Career Growth in a stable, expanding company.
  • Ongoing Training and Development to enhance your technical skills.
  • Supportive Work Environment that values teamwork and individual contributions.
  • Comprehensive Health & Safety practices to ensure your well-being.


If you're interested click APPLY NOW or call 09 399 9977 to hear more.

Reference
BBBH60696_1733888631


Hard Skills Required

  • Mechanical Engineering Expertise
  • Hydraulic Systems Knowledge
  • Technical Problem-Solving
  • Trade Qualification
  • IT Proficiency

Soft Skills Required

  • Attention to Detail
  • Customer Service
  • Team Collaboration
  • Time Management
  • Health & Safety Awareness

Benefits and Perks

  • Care and Appreciation
  • 🏎
    Competitive Salary

Job Schedule

  • Monday to Friday

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