Customer Service Specialis Jobs in New Zealand

Are you ready for a career change? Is it time to step up and take your career forward leaving the junior ranks behind you. If so, we have the perfect agency SAM role with mentorship, client structure, career growth and most of all the opportunity to work across clients wanting award winning work. This is the opportunity to accelerate your career with a boutique yet professional Auckland agency on the rise.

On behalf of our agency client, we’re looking for a dynamic Senior Account Manager to take ownership on projects and crank the dial up. This role will sit between an Account Director and an Account Executive and as a team will oversee one of the agency’s two key clients – a bank and a large insurance brand that’s loved and recognised by many. If you’re an individual with great work autonomy and a hunger to grow and excel, this is the role where your hard work will reap the accolades.

The ideal candidate needs to be passionate, have the confidence and flair to contribute to relationships with their clients, and appreciate the fast-paced nature of working in a full-service agile agency. You will learn from one of the best agency owners around and work closely with some of the industry’s best Creative Directors and be set up for success.

You will not be a stranger to consistently high service levels, conscientious business practices, energy, style, and flair – all wrapped up in a ‘winning’ attitude.

If so, this agency is the place to grow your career in.

The breakdown

We are looking for an accomplished suit with:

• 4+ years’ working in advertising, design or marketing agency
• Experience forging strong relationships with clients
• Excellence, ambition, drive and a diligent working style with focus
• Marketing Automation is a bonus

Proven results and experience in:

• Running client briefing sessions and processing them into written briefs
• Interested in strategy and been part of the customer conversation (CX)
• Preparing project schedules, time estimates and budgets, and working to deadlines
• Ownership of client projects and growth of key accounts
• Researching client’s products, services, competitors, and target markets
• Strategic input & research into key existing accounts
• Excellent verbal and written communication skills
• Highly organised, time-savvy, with an ability to multi-task

Are you someone who is:

• A go-getter and proactive?
• Keen to grow fast and an autonomous worker?
• Sociable, outgoing, and always willing to lend a helping hand?

The reward

• Salary band $85,0000-$90,000 per annum + Kiwi Saver
• Performance bonuses
• Mentorship opportunities from top Account Directors, and Founder
• Work for an independent NZ owned agency
• Central Auckland location – parking options in the area

Mandatory requirements

• Completed a tertiary Degree
• Start late January 2025
• 5 days at the agency office (please do not apply if WFH is your core focus)

If this role sounds like you, apply today or e-mail Recruitment Director Leighton Howl at leighton@thepond.co.nz with a brief summary of why you may be interested in this position.