Customer Service Specialis, New Zealand

Customer Service Specialis Jobs in New Zealand

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Kinetic Recruitment

Service Coordinator

  • Posted 1w ago
  • On Site
  • Full Time
Location

Wellington

Salary

$68  -  $70 k/yr

Job Description

  • 1 year fixed term to cover maternity leave with potential to be offered a permanent position
  • $68-70,000k per annum
  • January start date


A leading provider of building maintenance services in Wellington are seeking a Client Service Coordinator to join their dynamic team on a 1 year fixed term to cover maternity leave. In this role, you will be responsible for managing service requests, coordinating field personnel, and overseeing both day-to-day maintenance and Planned Preventive Maintenance (PPM) for our clients.

Key Responsibilities:

  • Act as the first point of contact for service requests and dispatch technicians accordingly.
  • Monitor and prioritise workloads to ensure maximum productivity.
  • Oversee invoicing, job progress reporting, and PPM scheduling.
  • Maintain accurate records for job completion, service reports, and client communication.
  • Ensure high-quality service delivery to meet client expectations.


What you will need to succeed:

  • Strong organisational and multitasking skills.
  • Excellent communication and customer service abilities.
  • Experience with service management software (simPRO experience is a plus).
  • A proactive, team-oriented approach with a "can-do" attitude.
  • Ability to work under pressure and meet deadlines consistently.


What you will get in return:

  • Be part of a forward-thinking company dedicated to providing top-tier services.
  • Work in a collaborative and supportive environment.
  • Opportunity for personal and professional development.
  • $68-70,000k per annum


If you are highly organised, enjoy delivering excellent customer service, and are ready to play a key role in a growing company, I'd love to hear from you!

Reference
BBBH62519_1733793010

Hard Skills Required

  • Client Relationship Management
  • Technical Competency
  • Service Coordination & Administration

Soft Skills Required

  • Organisation and Time Management
  • Communication and Teamwork
  • Problem-Solving and Adaptability

Benefits and Perks

  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary

Job Schedule

  • Monday to Friday

Company Video

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