Customer Service Specialis Jobs in New Zealand

Our client, KidsCan, a leading not-for-profit organisation is seeking a dedicated School Programme Specialist to join their team. This role is pivotal in overseeing the day-to-day delivery of an innovative school programme that supports children across various educational levels. The successful candidate will contribute to the development and implementation of supplementary school-related projects and initiatives.

What you'll do:

As a School Programme Specialist, your primary responsibility will be overseeing the day-to-day delivery of our client's innovative School Programme. You'll work collaboratively with a dedicated team to provide high-quality service and support, delivering practical solutions for partner school centres. Your expertise in programme delivery, customer service, and continuous improvement will be crucial in enhancing the overall impact and quality of the programme. Execute the daily delivery of the School Programme, maintaining high standards of service.

• Support the implementation of additional school related projects and initiatives.
• Provide timely, creative, and high-quality service and support for partner school centres.
• Monitor all aspects of the School Programme on the portal, promptly resolving issues.
• Maintain comprehensive records of all customer interactions within NetSuite.
• Facilitate and coordinate the onboarding process for new partner schools.
• Assist in the creation and documentation of processes for the School Programme.
• Prepare monthly School Programme reports, ensuring accurate information.
• Report any procurement and operations issues and collaborate with teams to resolve them effectively.
• Actively participate in team meetings, contributing to discussions and decision-making.

What you bring:

The ideal candidate for this School Programme Specialist role brings proven experience in programme delivery and customer service. Your strong organisational, time management, and communication skills will enable you to excel in this role. You'll be comfortable working within a team, contributing to discussions and decision-making with a positive attitude.

Your commitment to achieving results will be evident in your dedicated work ethic. Proficiency in Excel and experience with NetSuite would be advantageous. Importantly, you'll have the ability to engage with Māori and Pacific customers with cultural competency.

• Proven experience in programme delivery and customer service in a fast paced environment.
• Strong organisational, time management, and communication skills.
• Ability to work effectively within a team while displaying a positive attitude.
• Commitment to achieving results with a dedicated work ethic.
• Proficiency in Excel; experience with NetSuite would be advantageous.
• Ability to engage with Māori and Pacific customers with cultural competency.
• Experience in preparing detailed reports and maintaining comprehensive records.
• Demonstrated ability to identify emerging issues that may impact success.

What sets this company apart:

Our client is a leading not-for-profit organisation dedicated to providing essential resources to children in need across New Zealand. They are committed to breaking down barriers to education and empowering children to reach their full potential through innovative programs and initiatives. This is an opportunity to join a team that values inclusivity, collaboration, and the power of education.


What's next:

Ready to make a difference? Apply now for this rewarding opportunity!

Apply today by clicking on the link or email; lisa.harkness@robertwalters.co.nz

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Lisa Harkness on +64 9 374 7300.