Customer Service Specialis, New Zealand

Customer Service Specialis Jobs in New Zealand

Fletcher Steel

Account Manager

  • Posted 2w ago
  • On Site
  • Full Time
Location

Auckland


Job Description

Join Dimond Structural – Where Service Meets Excellence! At Dimond, we’re more than just roofing and purlins. We’re known for innovative products, customer focus, team excellence and a growth mindset, backed by strong leadership, cutting-edge technology, and a commitment to innovation. We are on the hunt for an Upper North Island Account Manager to drive our growth, build exceptional customer relationships, and champion our brand across Aotearoa in DHS Purlins, Hibond and Flatdeck. This is your chance to make an impact in a competitive and service-driven market!

Your Role – Lead, Build, Excel!

As an Account Manager, based in Papakura, and covering Bombay to the Upper North Island, you’ll be the face of Dimond Structural, from managing existing clients to scouting new opportunities, you’ll ensure that our service remains top-notch and our business continues to grow. You’ll deal with the entire process from conception to install, and the bulk of your time will be spent in the Auckland area, with approx. 1 night away per month if required. Key Responsibilities:

  • Deliver on sales and margin targets while boosting customer satisfaction.
  • Drive growth by identifying new markets, reigniting relationships with past clients, and securing new revenue streams.
  • Build strong relationships with architects, engineers, contractors, and other key stakeholders.
  • Create and implement sales strategies aligned with Dimond’s goals.
  • Stay ahead of market trends, competitor activity, and opportunities for innovation.
  • Ensure customer needs are met with best-in-class service and solutions.
  • Develop and deliver CPD Presentations to Architects & Structural Engineers
  • Attend trade Shows and deliver educational presentations to educational facilities
  • Work seamlessly with the Dimond Roofing Sales and Specification Team including at industry events.


What You’ll Bring

  • We’re looking for someone who thrives in a fast-paced, Made-to-Order (MTO) environment and embodies a high-performance, service-driven culture. Experience & Skills will include:
  • Proven track record in specification and sales, coupled with strong business acumen.
  • Experience in the manufacturing or building materials industry (preferred).
  • Exceptional relationship-building and negotiation skills, with the ability to inspire and influence others.
  • Financial savvy with a focus on achieving and exceeding KPIs.
  • Resilient, adaptable, and driven to succeed in a competitive market.
  • Enthusiastic and results-oriented with a positive attitude.


What’s in It for You?

  • Competitive salary with performance-based incentives.
  • Opportunity to lead in a high-growth environment.
  • Work with a supportive team that values your ideas and contributions.
  • Access to professional development and career progression through the Fletcher Building network.
  • Join a company committed to sustainability and innovation.


Be Part of Our Success Story

At Dimond Structural, we’re not just selling products—we’re building relationships and transforming industries. If you’re ready to take on this exciting challenge, we’d love to hear from you! Apply now and start shaping the future with Dimond Structural.


Hard Skills Required

  • Sales Acumen
  • Financial Literacy
  • Technical Proficiency

Soft Skills Required

  • Relationship Building
  • Problem Solving
  • Collaboration

Benefits and Perks

  • Gender Transition Support
  • Flexible Work
  • 💻
    Company Supplied Technology
  • Work Café
  • 🛂
    Visa Sponsorship
  • 🩺
    Health Insurance
  • 🅿
    Free Parking
  • 📣
    Referral Bonuses
  • 🏎
    Competitive Salary
  • 💼
    Life Insurance
  • 🏥
    Subsidised Health Insurance
  • 🏆
    Performance Bonus
  • 💚
    Counselling Services
  • Uniform Provided
  • 🎖
    Long Service Rewards
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 🏘
    Work from Home
  • 🚘
    Travel Reimbursement
  • 💹
    Employee Stock Purchase Plan
  • 🎉
    Employee Discounts and Rewards
  • 🚚
    Relocation Support
  • 🧕
    Inclusive Workspace
  • Work-Life Balance Support
  • 💯
    Employee Mentoring Program
  • 💪
    Physical Health Workshops
  • 📈
    Professional Development
  • 🤱
    Extended Parental Leave

Job Schedule

  • Shift Work

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