Customer Service Specialis Jobs in New Zealand

The team at Wallace & Stratton are a leading specialist in off-plan, new build and land acquisition real estate. They're growing nationwide and it’s an exciting time to join.

They share a common goal to elevate the real estate journey by constantly innovating and pushing boundaries to deliver remarkable results for our partners. They're a close-knit team that cares deeply about your future, growth and wellbeing by fostering a growth mindset and providing unparalleled training and support. If you're driven and passionate about levelling up your career in real estate, join us in shaping the future and be part of something truly exceptional.

The role
If you enjoy being at the forefront of innovation by helping buyers visualise their dream homes and shaping future communities, then this role is your blank canvas. A new opportunity has been created at Wallace & Stratton to specialise in off-plan and new build sales. By leveraging your interest and curiosity in property development, you’ll partner with developers and vendors to investors and buyers, playing a crucial role in helping them find their perfect home. With sound commercial acumen unlocking unlimited earning potential, you’ll own your day-to-day and take charge of your success.

If you’re a recent real estate licensee, passionate about your career but encountering difficulties in landing those sought-after listings and yearning for more guidance to elevate your success, we're here to help. With unparalleled support from our Engine Room team, you’ll be able to focus on what matters most.

The day-to-day

• Customer Experience You’ll build effective and long standing relationships with vendors, investors, property developers and buyers by understanding client needs for the perfect match
• Market Expertise You’ll research property development and first-home buyer market trends, determine property values and offer pricing advice
• Property Assessment Review documentation, imagery and visit sites to assess potential
• Deal Negotiation Skillfully negotiate contracts and ensure smooth transaction closings
• Compliance The detail never escapes your attention, ensure paperwork is spot-on
• Learning & Growth Stay updated on industry trends and attend training for professional development
• Time Management An organised life. You’ll seamlessly plan and manage your daily, weekly and monthly goals with a team focused and big picture mindset
• Communication Utilise a range of tools for effective communication. You enjoy keeping people in the loop with regular updates and understand who needs to know what and when

The skills we're looking for

• Active Real Estate Licence You’ll have an active real estate licence in New Zealand
• Commercial Acumen You’re able to understand, analyse, and make sound business decisions
• Proven Experience Ideally you’ll have 6+ months experience as a Real Estate Agent, with a specific focus on new builds and off plan sales, or an interest to specialise in this area
• Zoning and Land Knowledge You’re a quick learner with the ability to grasp complex product details and market dynamics. You’ll ideally bring knowledge of the property development lifecycle or a keenness to learn.
• Communication and Negotiation Excellent communication and negotiation skills to effectively represent client' interests
• Interpersonal Skills Exceptional interpersonal and networking abilities to build and maintain client relationships
• Tech Savvy Experience with using CRM software for lead management and data entry (Vaultre) with the ambition to meet and exceed lead qualification goals and KPI’s
• Values Champion You’re a champion of our values! You bring social intelligence, humility, commercial awareness and enjoy challenging the status quo. You’re proactively seeking ways to improve.

Why Wallace & Stratton?
Wallace & Stratton take immense pride in creating an environment where you can truly flourish. They value diversity and believe that unique perspectives and experiences enrich their team. If you don't possess all the skills or experience listed above but have a strong belief that you can excel in this role, we encourage you to apply. Your unique qualities could be the perfect fit for their dynamic team as we work together to shape the future of real estate.

About Wallace & Stratton
Wallace & Stratton are leading specialists in off-plan, new build and land acquisition real estate. they're growing nationwide and it’s an exciting time to join. They share a common goal to elevate the real estate journey by constantly innovating and pushing boundaries to deliver remarkable results for their partners. They're a close-knit team that cares deeply about your future, growth and wellbeing by fostering a growth mindset and providing unparalleled training and support. If you're driven and passionate about levelling up your career in real estate, join them in shaping the future and be part of something truly exceptional.