Customer Service Specialis Jobs in New Zealand

• Permanent, Full Time Position + Wellness Plan + EAP Services
• Competitive Wage + Discounted Goods & Services + Transport
• Training + Development Programs + Career Development opportunities

He angitūtanga / The opportunity:

Join Compass Group today- Become a part of the Compass Team!

Are you a dynamic, high-performing leader with a passion for hospitality and customer service? and Do you have the experience and dedication to lead by example, ensuring high standards are maintained across all operations?

We're now looking for three exceptional Duty Managers to join our team at Auckland International Airport. This is a Permanent Full time position rostered across 7 days of the week.

We're looking for a true food enthusiast! You should have a deep passion for all things culinary, whether it's the look, taste, or presentation. We need someone with a keen eye for detail and creativity, ready to enhance our offerings and bring flair to every dish.

Ko o kawenga / Your responsibilities:

• Supervising and participating in a team that "surprises and delights" our valued clientele while providing warm and professional customer service,
• Maintaining the operational upkeep of the lounge and having superior customer service at the forefront of everything the position does.
• Support and engage with team members during service to promote a collaborative and high performing environment.
• Assist the Lounge Manager with rostering and schedule management as needed
• Attend and participate in training sessions and team meetings as directed.
• Assist in the training of other team members
• Maintain responsible hosting standards at all times. Ensure all staff are regularly trained on standards, with frequent refreshers to keep everyone up to date with the latest protocols and updates.
• The Duty Manager must ensure that all tasks associated with food service, beverage services and general customer service are performed with due regard for all Health and Safety and Food Safety regulations as required.
• Adhere to health, safety and security procedures

He kōrero mōu / About you:

• Ensure a proactive, resourceful and can do attitude is used at all times when supervising the lounge operations
• Communicate clearly and effectively with a positive attitude.
• 5 Star Hotel, Hospitality, Airline Background needed.
• Have a Tourism/Hospitality Qualification.
• Display a "duty of care' for yourself and other employees in providing a safe working environment
• Having the General Managers Certificate (Liquor Service) & NZQA Food Handling Certificate (Units 167 & 168) are preferable
• Previous experience in a similar role is a MUST

Nga painga / Benefit & Perks:

• Competitive remuneration.
• Training & Development Programs
• Career Development Opportunities
• Discounts on Medical insurance, and banks, to hotels, insurance, and more!
• Rewards and recognition.
• EAP Services

Mo matou / About us:  

• We are New Zealand's leading and largest provider of food and support services across multiple industries.
• These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
• We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
• We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.

Successful candidates will be able to satisfactorily pass a police clearance.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team on recruitment@compass-group.co.nz

Great People, Real Opportunities