Customer Service Specialis, New Zealand

Customer Service Specialis Jobs in New Zealand

Dentsu Aotearoa

Digital Director

  • Posted 1mo ago
  • Hybrid
  • Full Time
Location

Auckland


Job Description

dentsu Media | Auckland | Permanent full time

  • Be a force for good. Work with iconic brands and make a positive impact to society in Aotearoa.
  • Best the best you. We want you to be your best so at dentsu we have additional wellness benefits, volunteering days, and leave for employees who do the mahi.
  • Innovate to impact. Join an award-winning media team in our newly renovated offices Auckland office.



About us.
dentsu Aotearoa is a uniquely kiwi business raised in New Zealand and born in Japan. We’re an award-winning, world-class agency that prides itself on creating experiences that impact society and challenge the way we think. We are more than an advertising agency. We are positioned at the forefront of innovation. We understand our purpose in society is to create meaningful impact through technology and data, and to craft human experiences through our dentsu Creative, dentsu Media and Merkle brands.

At dentsu Aotearoa we are approximately 300 strong across Auckland and Wellington. We are part of a global network of over 70,000 craft experts across 145 countries, with our global dentsu Group HQ in Tokyo, Japan. When you join us, you are becoming part of one team. One team with diverse talents and a shared ambition to innovate the way brands are built. One team that collaborates across disciplines and boundaries. One team that wants to innovate with a purpose.


What your role and typical day might look like.
Client Engagement through a digital lens will be a key purpose of this role, being deeply involved and accountable in all aspect of digital media planning, investment and implementation including ad-ops, brand safety/viewability and measurement.


You’ll be supporting our Group Business Director and digital teams to create synergies between online and offline activities to ensure cohesiveness across the media strategy, meaning you’ll be working closely with key digital media suppliers such as Google and Facebook to ensure our key objectives are met.


Responsibilities could include.

  • Contributes to key digital media planning activities with new and existing client/s
  • Manage dentsu network agency partnerships both internal and external.
  • A leader within the field of digital and technology positively setting an example for the digital practitioners within the agency, including the delivery of the training and development activities.
  • Maintaining an understanding of the latest technology, product and platforms trends and the potential impacts to client portfolios to supporting the digital ecosystem.
  • Able to provide a generalist view of all facets of digital media (biddable and non-biddable) and how they can work together effectively in the context of a media strategy and/or plan.
  • Clarity in how we are charging clients for digital media and ensuring contract compliance.
  • Supports investment in the accurate forecasting media billings by media owner.
  • To play a support role in new business as required.



A bit about you.

  • At least 6 years’ experience working within a media and advertising agency or similar environment.
  • A comprehensive understanding of the digital media marketplace and technology/product trends.
  • Thorough understanding of the industries in client portfolio, and particularly the digital norms for the category.
  • Ability to simplify the complex with a wide range of audiences.
  • Excellent client service skills – the ability to gain trust and confidence.
  • Confident communicator and able to present work with conviction.
  • Effective time management.



Be a champion of meaningful progress.
At dentsu Aotearoa we are proud of our diverse and inclusive culture. It enables our employees to bring the best version of themselves to work, which in turn fosters innovation, and generates better outcomes for our people, partners, and communities.

We encourage applications from people with disabilities, of all ages, nationalities, backgrounds and cultures to apply. If you want to contribute towards how we represent ourselves, you can join one of our communities/committees that drive awareness and inclusion at dentsu Aotearoa.


Next Steps.
To join us at dentsu Aotearoa register your interest to our dentsu careers page.

Please note, we are only able to consider applicants who possess (or are in process of) working rights for New Zealand


Hard Skills Required

  • Digital Media
  • Integrated Marketing Communications Planning

Soft Skills Required

  • Digital Strategy
  • Account Management
  • Media Strategy

Benefits and Perks

  • 📣
    Referral Bonuses
  • 📈
    Professional Development
  • 📱
    Discounted Phone or Internet Plans
  • Flexible Work
  • Work Café
  • 💯
    Employee Mentoring Program
  • 🍇
    Fruit Box
  • 🍔
    Free Food
  • 📆
    Paid Volunteer Leave
  • 🍺
    Free Drinks
  • 💚
    Counselling Services
  • 🤱
    Extended Parental Leave

Job Schedule

  • Monday to Friday

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