Customer Service Specialis, New Zealand

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Oranga Tamariki

System Relationship Lead

  • Posted 4d ago
  • On Site
  • Full Time, Fixed Term Contract
Location

Wellington

Salary

$125.93  -  $135.46 k/yr

Job Description

  • 12 month, parental leave cover, fixed-term contract available!!
  • Role will be based at National Office, Te Whanganui a Tara/Wellington
  • We're offering a competitive salary starting from $125,926 to $139,459, depending on experience



Mō te tūnga | About the role

The purpose of the System Relationship Lead position is to connect with other agencies that support tamariki e.g., Ministry of Education, Police and Te Whatu Ora, to ensure Oranga Tamariki can access relevant data and information, particularly where it will support operational areas. The System Relationship Lead is responsible for:

  • Collaborating with other agencies in the system to identify and transfer relevant and accurate data related to Oranga Tamariki operations
  • Ensure data obtained from other agencies is accessible for the relevant Oranga Tamariki stakeholders
  • Support operational areas to understand what the data and insights mean for their areas of responsibility


This position will enable the frontline to deliver Social Work Services by ensuring social workers have a comprehensive view of the system-wide support being provided to the tamariki and rangatahi they support, enabling them to make more informed care decisions.

Ngā pūmanawatanga ōu | What you will bring

Key requirements of the role include:

  • A relevant tertiary qualification in the field of Business, Management, Information Technology or similar is highly desirable
  • Experienced in project management methodology
  • Demonstrated understanding of the strategic context of work programmes and strategic issues that could face the work programme
  • Proven experience managing and building internal and external relationships
  • Knowledge of public sector data regulations, policy requirements, and reporting and monitoring principles
  • Ability to assess data related project plans and data migration strategies to ensure adherence to regulatory requirements
  • Ability to work with various data solutions, data architecture, and data formats
  • Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture


Nōu te rourou | What's in it for you

Oranga Tamariki offer a step based remuneration package, that offers progression annually for experience through tenure. We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/


Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role close at midnight on Monday 27th January 2025!!

However, we will be reviewing applications and inviting candidates to interview prior to this date, so apply now!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

Hard Skills Required

  • Project Management Expertise
  • Data Management and Analysis
  • Knowledge of Public Sector Regulations
  • Technical Data Skills
  • Tertiary Qualification and Domain Expertise

Soft Skills Required

  • Relationship Building
  • Strategic Thinking
  • Communication
  • Cultural Competence
  • Problem-Solving

Job Schedule

  • Shift Work
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