Customer Service Specialis Jobs in New Zealand

• KiwiSaver + Phone + Laptop
• EAP Support + Flexible Working
• Respectful Culture + Training Development Opportunities
• Based in Hamilton

Who are we| Ko wai mātou

HealthCare New Zealand is one of Aotearoa's largest health sector employers. We support and empower people in need to live independently, safely and well in their community. Our commitment is to provide a way of working with those we support, stakeholders, business partners and staff based on our values - respect, support and excellence.

As part of Mental Health and Wellbeing, Explore Hāpainga Ora is the national provider for behaviour support in New Zealand and part of HealthCare New Zealand. We provide specialist behaviour support services to people with disabilities of all ages by working with their families/whanau and support networks. Explore work with a culturally diverse population and is committed to supporting clients in a culturally responsive manner.

About the role | He kōrero whakamārama mō tēnei tūranga

The key purpose of the Behaviour Specialist role is to deliver quality services based on a positive behaviour support framework which is consistent with our contract obligations with Whaikaha and other providers as required. The role is a permanent role based in Hamilton.

An exciting opportunity open to:

• People with a tertiary qualification in a relevant discipline or at least 3 years relevant experience in the disability field
• Psychologists
• Occupational Therapists
• Speech and Language Therapists
• Social Workers
• Behaviour Therapists/Specialists (BCBAs)
• Teachers

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Experience in the field of disability and/or behaviour support
• A current Annual Practicing Certificate (APC) where this is required
• An understanding of and commitment to: The Code of Health and Disabilities Services Consumer Rights, The Treaty of Waitangi and bi-cultural practice
• Good interpersonal skills and ability to build rapport; proactive and responsive to client needs and colleagues/team needs
• Excellent verbal and written communication skills, including competence in professional report writing
• A current full New Zealand driver's licence
• Proven ability to work in teams and in a 'transdisciplinary' manner
• Knowledge and understanding of the principles of evidence-based behavioural approaches
• An understanding of Positive Behaviour Support
• An understanding of communication and the relationship with behaviour
• Experience of functional assessment and implementation of a behaviour plan
• Experience with Microsoft Office Suite and client management systems
• Ability to travel and flexibility to stay overnight to meet the demands of the role

Why Us | He aha ai mātou?

• We will support you to learn the role.
• We recognise the importance of work/life balance and we provide a work place with flexibility.
• We promote a safe and supportive environment where colleagues can share and learn from one another.
• We pride ourselves on providing competitive salaries, supervision and professional development and progression to ensure you can deliver the best support for our clients and achieve successful outcomes.

Applications close | Te katinga o tenei whai tūranga: 27 January 2025 at 5pm.

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.



Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit