Customer Service Specialis, New Zealand

Customer Service Specialis Jobs in New Zealand

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PlaceMakers

Showroom Team Member

  • Posted 3w ago
  • On Site
  • Full Time
Location

Kerikeri

Job Description

The role:
As the first point of contact at our Trade Counter and Showroom, you will interact daily with our customers who are the heart and soul of our business.

Daily you will be responsible for –

  • Building and maintaining effective relationships with them by being solutions focused, offering product support and technical information.
  • Process sales at our Trade Counter
  • Play an integral part of growing sales within this department
  • Merchandising and run instore promotions
  • Assist customer with any returns or repairs
  • Supporting Inwards goods
  • Monitoring inventory and cycle counts.


This is a permanent full time role working Monday-Friday – 8:30am-5pm

From the 20th of December till the 8th of January our recruitment team will be on holiday. We will be in touch with you after the 8th of January 2025

About you:

  • You will play an important role in capturing sales opportunities across the showroom therefore your passion for creating long-lasting customer relationships is an absolute must!
  • Experience in a customer service and/or retail sales environment in preferred
  • Strong interpersonal skills and ability to build rapport with people from all ages and backgrounds.
  • Motivated, self-driven and able to work independently as well as in a close team
  • Computer and numeracy knowledge
  • Great attention to detail and be organised.
  • Energetic, physically fit and able to do manual handling


Our Benefits:

  • Competitive hourly rate & Staff-buying privileges
  • Genuine development opportunities that come with being part of the wider Fletcher Building Group
  • Employment Education Fund
  • Health & Wellbeing initiatives including an Employee Assistance Program
  • Be part of a diverse and inclusive team


Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

Hard Skills Required

  • Sales Processing
  • Product Knowledge
  • Inventory Management
  • Technical Information
  • Merchandising

Soft Skills Required

  • Customer Service
  • Relationship Building
  • Communication
  • Attention to Detail
  • Self-Motivation

Job Schedule

  • Monday to Friday
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