Customer Service Representative Jobs in New Zealand

At Golden Bay, we ensure our operations meet all safety and quality standards, keeping schedules on track and ensuring customer satisfaction. We're looking for someone who pays attention to details and enjoys making things run smoothly.

The opportunity

We are on the lookout for a Service Centre Assistant – Plant Operator to be based at our GBC Mount Maunganui Service Centre located on Hewletts Road.

Working alongside the Service Centre Supervisor, this is a very diverse role where you will be mainly responsible for the operational activities of the site including;

• Health and safety of yourself and others whilst on site.
• Assist with despatch for timely and distribution of products to our customers.
• Production and control of product, ensuring availability to our customers.
• General maintenance and housekeeping of the service centre, and certification of the plant and equipment;
• Minimising down time on any machinery or equipment, ensuring a safe and sanitary environment is always maintained.

What's in it for you?

• Hourly pay rate to be discussed based on experience.
• Range of staff discounts – PlaceMakers/Mico, PBTech, Southern Cross + more
• Employee Education Fund – Available to all permanent employees & your immediate whanau
• Market leading Parental Leave Policy that will make it easier for our employees to become parents while working at Golden Bay.

We want to train you up to be a cement all-rounder, so the opportunities are endless. Having a good engineering and/or mechanical aptitude, this role offers the right person the opportunity to get your foot in the door with a business that can offer you real future career opportunities


About you

We are looking for someone with great interpersonal skills and who is committed to seeing a job through from beginning to end; thrives on results and possesses a ‘can do’ attitude with a good level of computer literacy.

This hands-on role requires someone who is mechanically and/or engineering-minded (preferred but not essential) and not afraid to get their hands dirty. You will need excellent communication and interpersonal skills to build and maintain relationships. Computer skills are also essential as documentation is a key part of this role. Flexibility is required, as you will be rostered to work outside of core business hours and on weekends to monitor cement ship discharge.

You must have a genuine interest in and commitment to Health & Safety, assisting us in upholding our values and ensuring everyone goes home safe.

To be successful in this role, you must be highly organised, punctual, and maintain high standards for your workplace. We are looking for someone who enjoys problem-solving and is driven to achieve results.

You must hold a current forklift licence or be willing to train, have a full clean driver’s licence, and reliable transport. Manual handling is required, so you must be physically fit and capable of heavy lifting. Good literacy and numeracy skills are essential. Ideally, you will have appropriate industry experience and operational knowledge of plant capability. The ability to work unsupervised (honesty, reliability, trustworthiness) and to work in teams while maintaining positive working relationships is also crucial.


Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.