Customer Service Representative Jobs in New Zealand

• Great Location – Auckland CBD : Work in a convenient, well-connected area with excellent amenities.
• Cutting-Edge Technology: Join an innovative team that values continuous improvement.
• 6 months contract with a right to extend
• Hybrid working

An exciting opportunity has arisen for an experienced Solvit Developer to join a dynamic team, providing technical expertise and support for Solvit [AS400/RPG/iSeries] applications. This role is instrumental in maintaining, enhancing, and optimizing core business systems while collaborating with stakeholders to deliver innovative solutions.

Key Responsibilities:

• Act as a Technical SME in AS400 & RPG, offering expert guidance to customers and stakeholders.
• Provide IT operations support, technical analysis, and troubleshooting for application incidents.
• Identify and implement system enhancements to improve performance, operability, and supportability.
• Collaborate with cross-functional teams to develop end-to-end business solutions.
• Design, develop, and maintain application software, ensuring alignment with business needs.
• Perform unit and integration testing, ensuring quality and adherence to standards.
• Participate in solution design discussions and escalate architectural issues as needed.
• Support business initiatives by providing technical advice and identifying improvement opportunities.
• Drive continuous improvement through Agile and SAFe methodologies.
• Maintain strong relationships with internal and external stakeholders, including customers, partners, and vendors.

Key Skills & Experience:

• Extensive experience in RPGIV, ILE, RPG/free, XML, and other iSeries native languages.
• Proficiency in Aldon Change Management System and experience with HTTPS, SFTP, and web services in iSeries.
• Strong SQL and relational database management skills.
• Solid understanding of Agile and Lean methodologies, with experience facilitating Agile ceremonies.
• Excellent problem-solving, communication, and stakeholder management skills.
• Knowledge of ITIL and technology security standards.
• A growth mindset with the ability to foster a high-performing team environment.

This is a fantastic opportunity to join a forward-thinking team and contribute to impactful technology solutions. If you have the required expertise and a passion for continuous improvement, apply now!

This role is only open to applicants who have a valid NZ work permit at the time of application.