Customer Service Representative Jobs in New Zealand

• Fixed-term, fulltime positions available, contract tile June 2026!!
• Preferably Wellington based but open to other locations
• We're offering a competitive salary starting from $106,416 to $117,782, depending on experience

Mō te tūnga | About the role

The purpose of this role is to assess and respond to claims related to children and young people who have experienced abuse whilst in the care of Oranga Tamariki.

A key responsibility is to ensure the support is child centric. This involves promoting the wellbeing of children and to reflect their views in all claims activities. The role requires a considered and calm approach during conversations about difficult experiences. The role will include providing expert knowledge and guidance to inform assessments. It also requires strong advocacy on behalf of individuals in promoting their needs to enable the delivery of a suite of responses.

Ngā pūmanawatanga ōu | What you will bring

This role is central to ensuring a kind and caring response which supports a journey of healing in addressing the impacts of abuse. The ideal candidate will have a strong attention to detail, have developed and embedded processes (ideally in a large organisation) and be able to collaborate with internal business groups and external stakeholders. Your aptitude to challenge the status quo along with your ability to remain calm under pressure will be the key to your success!

Key requirements of the role include but not limited to:

• Excellent communicator, with the ability to translate complex information and ideas into a language that can be understood by a wide range of people and produce high quality written work
• A passion and commitment for engaging with and advocating for children and young people
• Ability to engaging with children and young people as well as engaging with family/ whānau and wider family networks
• Understanding and appreciation of cross-cultural issues and concerns, in particular; knowledge of tikanga Māori, and Pacific peoples' culture
• Strong relationship management skills

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

We are committed to ensuring that New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address.

If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role close at midnight on Friday 24th January 2025!

However, we will be reviewing applications and inviting candidates to interview prior to this date, so apply now!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.