Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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Millennium Hotels and Resorts New Zealand

Night Porter/Auditor

  • Posted today
  • On Site
  • Full Time
Location

Queenstown

Salary

$29 .66  -  $30 .34/hr

Job Description

  • Excellent training and development opportunities
  • 32+ hours per week
  • Fantastic Queenstown location


At Copthorne Hotel and Resort Queenstown Lakefront, we take pride in offering a warm welcome and exceptional service in one of New Zealand’s most breathtaking locations. Overlooking Lake Wakatipu and surrounded by the majestic Southern Alps, our hotel provides guests with a memorable Queenstown experience, whether they’re here for adventure, relaxation, or both.

Are you a Night Owl with a passion for hospitality and exceptional customer service? We’d love to hear from you!

The Role
We’re on the hunt for a dedicated and reliable Night Auditor/Night Porter to join our team. This split role combines the vital responsibilities of night auditing and porter duties, ensuring the seamless operation of our hotel during night shifts and the comfort of our guests.

What We Offer

  • Career development opportunities
  • Discounted hotel rates both nationwide and internationally.
  • Staff meal during your shift.
  • Discounted Southern Cross health insurance.


What You’ll Do

  • Deliver exceptional guest service by addressing inquiries, explaining hotel facilities, and anticipating guest needs.
  • Complete the nightly audit process, including running reports and reconciling hotel financials.
  • Assist with luggage, deliver room service orders, and handle other porter duties.
  • Maintain hotel cleanliness and uphold safety and security standards.


What We’re Looking For

  • Experience with night audits and Opera is an advantage
  • Previous front-of-house hotel experience is a plus.
  • Flexibility to work nights (including on weekends and public holidays) and a commitment to delivering outstanding service.
  • Strong communication skills in English and a focus on guest comfort and safety.
  • A good level of fitness and strength to assist with luggage and physical tasks.


What You’ll Get

  • A consistent roster with 32+ hours per week on night shifts.
  • A supportive and friendly team environment.
  • Competitive hourly rate of $29.66–$30.34.
  • The opportunity to be part of one of New Zealand’s leading hotel brands in a stunning Queenstown location.


If you’re ready to elevate your hospitality career in a role where every night brings new challenges and opportunities, apply now!

Optional: Please include a Video Cover Letter with your application

693419

Hard Skills Required

  • Night Auditing
  • Opera (Hotel Software)
  • Financial Reconciliation
  • Room Service
  • Luggage Handling

Soft Skills Required

  • Communication
  • Customer Service
  • Reliability
  • Flexibility
  • Teamwork

Benefits and Perks

  • 🏎
    Competitive Salary
  • 📈
    Professional Development
  • ❤
    Care and Appreciation
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 🍲
    Meals Provided
  • 🎖
    Long Service Rewards
  • ⛑
    Uniform Provided
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