Customer Service Representative Jobs in New Zealand

Are you passionate about shaping the future of infrastructure in one of New Zealand's most beautiful and diverse regions? The Far North District Council is seeking a dynamic and forward-thinking professional to join our Infrastructure Group.

Te Wero - The Challenge

The primary responsibility of this role is to oversee the strategic Asset Management of the Three Waters infrastructure. This involves collaborating closely with the internal and external stakeholders to ensure the provision of a highly effective Asset Management service. The successful candidate will play a crucial role in maintaining and enhancing the infrastructure, ensuring it meets current and future needs.

Key Responsibilities:

• Develop and implement strategic plans for the management of the Three Waters infrastructure.
• Work in partnership with the Far North Waters to optimize asset performance and longevity.
• Ensure compliance with relevant regulations and standards.
• Monitor and report on the condition and performance of assets.
• Identify and mitigate risks associated with asset management.
• Lead initiatives to improve asset management practices and outcomes.

This position reports directly to the Head of Infrastructure and is based in Kaikohe. The role is pivotal in providing regular updates and insights to support strategic decision-making.

I ā koe - About You

We're looking for someone with:

• A tertiary degree in engineering or planning, or equivalent experience.
• Strong leadership experience.
• At least 5 years in asset management.
• Proficiency in data analytics and asset management systems.
• Effective leadership and people management skills.
• Advanced knowledge of capital and operational funding.
• High proficiency in Microsoft Office and related technology.
• Knowledge of, or willingness to learn, Te Ao Māori, tikanga, Te Reo Māori, and Te Tiriti o Waitangi obligations.
• Preferred exposure to Prince2 and 'better business case' methodologies.
• Preferred professional membership with IPENZ or similar organisations.
• Required knowledge of the Public Works Act and Resource Management Act.
• Desired knowledge of New Zealand local government legislation, practices, and standards.
• A current full New Zealand driver's license.
• Excellent interpersonal and communication skills.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• Commitment to excellence in customer service.
• Ability to relate to a diverse range of people.
• Advanced documentation, report writing, and workflow process skills.
• High-level relationship management and customer facilitation skills.
• A commitment to achieving the best outcomes for the community.
• A progressive mindset focused on continuous improvement.
• The ability to build and maintain strong stakeholder relationships.

Tā mātou āroha - What We Offer

Far North District Council are proud of our diverse workforce and are committed to maintaining an inclusive workplace where everyone feels valued and respected. We are a progressive and growing council filled with like-minded people who love what they do and are committed to providing superior services to residents and their community.

You will be given all the tools of the trade to hit the ground running.

• Learning & Development plan to ensure your ongoing growth and success within the organisation.
• The salary for this position is Grade 20 within Council's salary structure (Band: $113,143 to $133,109), plus Kiwi Saver.
• Business first approach with flexible/hybrid options.
• Free $100,000 life insurance scheme (conditions apply).
• Free Will package, so that if the unexpected happens your family is supported.

Creating Great Places, Supporting our People