Customer Service Representative, New Zealand

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KiwiRail

Learning Design and Systems Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

  • Lead the Future of Digital Learning at KiwiRail.
  • Play a key role in developing and implementing best-in-class learning solutions.
  • Permanent full time position based in Auckland or Wellington.


He kōrero mō mātou | About us
At KiwiRail, we’re on a journey to build a smarter, safer, and more connected rail network for Aotearoa. For over 150 years, we’ve helped move people and goods across the country, and now we’re investing in the future through innovation and technology.

As we modernise our learning environment, we need a Learning Systems and Design Manager to lead the transformation of our digital learning platforms and instructional design strategies.

He whakamārama mō te tūranga mahi | About the role
As Learning Systems and Design Manager, you will play a key role in developing and implementing best-in-class learning solutions across KiwiRail. You will lead the digital learning transformation, ensuring our people have access to high-quality, engaging, and compliant training.

Your key responsibilities will include:

  • Driving innovation in learning design, incorporating instructional strategies that enhance workforce capability.
  • Managing KiwiRail’s Learning Management System and ensuring continuous improvement in learning technologies.
  • Developing digital learning strategies that align with business goals, industry compliance, and best practice.
  • Working closely with stakeholders across KiwiRail, including HR, Zero Harm, SMEs, and external vendors, to ensure training solutions meet operational needs.
  • Leading and mentoring a team to deliver high-quality instructional design and e-learning, VR, and AI solutions.
  • Ensuring compliance with industry regulations, qualifications, and operational training standards.


Ngā pukenga e rapu nei mātou | What you will bring
We’re looking for a digital learning leader with a passion for innovation and workforce development. To be successful in this role, you’ll need:

  • 5+ years’ experience in learning design, instructional design, or digital learning transformation.
  • Strong expertise in Learning Management Systems and e-learning technologies.
  • Proven experience developing and implementing learning frameworks in a complex organisation.
  • Excellent stakeholder engagement skills, with the ability to work across multiple business units.
  • Experience in compliance training, including regulatory and technical training standards.
  • A strong understanding of adult learning principles, 70:20:10 learning methodology, and competency-based training.
  • Preferred experience in rail, transport, safety-critical industries, or working with NZQA frameworks.


Nōu te rourou | What’s in it for you

  • Lead KiwiRail’s digital learning evolution and help shape the future of training.
  • Competitive salary and benefits.
  • Work with passionate professionals to drive learning excellence.
  • Gain leadership experience in a large, complex organisation that values innovation and continuous improvement.


Kua rite, kia rite | Ready to make a difference?
If you’re ready to take on this exciting challenge, we’d love to hear from you. Apply now and help us build a smarter, more connected KiwiRail.

KiwiRail is committed to diversity, inclusion, and equal opportunity. We welcome applications from all backgrounds and abilities.

Me pēhea te tuku tono | How to apply
Apply online with your CV and cover letter.
Applications close: Wednesday 19th of February 2025

Please note: All successful candidates must pass a pre-employment medical and drug screening. This role requires NZ residency or citizenship.

Hard Skills Required

  • Learning Design
  • Digital Learning Transformation
  • Learning Management Systems
  • NZQA frameworks

Soft Skills Required

  • Communication
  • Coordination
  • Time Management
  • Attention to Detail

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🏘
    Work from Home
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
    EAP, Employee Assistance Programme, Study Grants, Travel Privileges on Great Journeys of New Zealand and InterIslander.
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🛂
    Visa Sponsorship
  • 🎉
    Employee Discounts and Rewards
    The NZ Rail Staff Welfare Trust- The Trust offers reimbursement of medical expenses for members and their families, access to affordable holiday homes, and group discounts on additional insurances.
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • 💻
    Company Supplied Technology
  • ⛑
    Uniform Provided
  • ⏰
    Flexible Work
  • Bereavement Leave
  • Wellbeing Support
  • Extended Annual Leave
  • Sick Leave

Job Schedule

  • Shift Work
  • Monday to Friday
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