Customer Service Representative Jobs in New Zealand

Company Description
Here at Lumino, we are made up of a talented team of professionals providing exceptional patient experience and dental care. With over 130 practices nationwide, we are the heart of every New Zealand community and want to ensure we are providing the highest standard of care to our patients & ongoing support to our clinicians.

Job Description
Lumino Chartwell in Hamilton are currently on the lookout for an experienced Receptionist to join the team!

We are a high-performing team of professionals who take great pride in the services and care we provide our patients.

As one of our receptionists, you will be the friendly face that our patients see when they enter our doors and the voice they hear when they call our practice. A typical day will see you assisting our patients with their enquiries, generating, and confirming appointment bookings for our clinicians, payment processing, banking, and other ad hoc administrative duties.

The hours for the role are below:

• Monday 8.15 am - 4.30pm
• Tuesday 7.45am - 5.30pm
• Wednesday 7.45am - 5.30pm
• Thursday 7.45am - 5.30pm

Responsibilities:

• Greet patients in person and over the phone in a friendly and professional manner.
• Respond to Patient emails and queries.
• Process payments and book appointments
• Maintain accurate patient records and filing systems.

Qualifications

• Previous receptionist experience is a must, ideally within the medical industry.
• Excellent customer service and communication skills
• Proficiency in using computer software applications.
• Experience with file keeping and data entry.
• Ability to work in a fast-paced environment.

Additional Information
At Lumino Chartwell our experienced team utilise state-of-the-art facilities to conduct treatment with quality, efficiency and comfort as our goal. We offer high quality dental care in a relaxed, friendly environment and our surgeries are equipped with state of the art dental equipment. We treat patients of all ages.

Sounds like a job for you? Apply today!