Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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APL

Engineering Manager

  • Posted 1mo ago
  • On Site
  • Full Time
Location

Hamilton

Job Description

APL Group is the market leader in window and door systems in New Zealand. Recognised for our pioneering and innovative approach, we provide an end-to-end service for our customers in the New Zealand building industry. We proudly put our people first and aim to create long term career prospects for every team member.

Job Description
Are you a dynamic leader, known for delivering top-notch operations management? We have an incredible opportunity for a skilled and strong leader to step up! This key role will oversee and manage our commercial support services, to lead and inspire the engineering and drawing teams to achieve excellence!

As the market leader in window and door systems in New Zealand, we’re not just a business—we’re a family of dedicated specialists! Each department plays a crucial role, working together to create exceptional products and services.

At APL, we prioritise our people and believe in fostering long-term career paths for everyone on our team, ensuring that each member can grow and thrive in their role. If you're ready to be part of an innovative and supportive environment, we’d love to hear from you!

Who are we looking for?

A champion for quality service and delivering excellence who can:

  • Develop and implement engaging training programs that keep our teams at the forefront of the industry
  • Be problem solver extraordinaire, tackling customer issues and manage complex technical escalations with ease
  • Create and monitor SLA’s and KPI’s that elevate team performance
  • Work across departments for seamless support service integrations
  • Maintain and nurture connections with key customers providing tailored solutions.
  • Continuously improve processes for enhanced efficiency and customer satisfaction
  • Manage resources and vendor relationships for optimal operations and service
  • Present findings and recommendations to senior management to influence decision-making
  • Provide documentation for APL’s window systems for council consent


We need an NZ Chartered Professional Engineer (CPEng) who is not only technically savvy but also an exceptional leader. What you will bring:

  • Experience in façade engineering
  • Sharp attention to detail and exceptional organisational skills
  • Outstanding written and verbal communication skills
  • Proven ability to develop strategies and drive continuous improvement
  • A proactive mindset to stay ahead of industry trends


Join a passionate team dedicated to excellence and commercial greatness! If you’re ready to make a real impact and lead with purpose, send your CV and letter of application to us today

Hard Skills Required

  • Operations Management
  • Façade Engineering
  • Technical Problem-Solving
  • KPI/SLA Creation and Monitoring
  • Strategy Development

Soft Skills Required

  • Leadership
  • Communication
  • Attention to Detail
  • Customer Focus
  • Continuous Improvement Mindset

Benefits and Perks

  • 🌿
    Wellness Program
  • 🎖
    Long Service Rewards
  • 🩺
    Health Insurance
  • 🅿
    Free Parking
  • 🎉
    Employee Discounts and Rewards
  • 🍇
    Fruit Box
  • 💰
    Profit Sharing
  • 🩸
    Free Period Products
  • ⛑
    Uniform Provided
  • 🧕
    Inclusive Workspace
  • 🏛
    Fully Paid Jury Service

Job Schedule

  • Shift Work
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