Customer Service Representative, New Zealand

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BNZ

User Experience Researcher

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

At BNZ we're bringing to life our vision of how banking in the future will work for our customers. To do that we are seeking a talented UX Researcher to join our team in Auckland or Wellington.

As a UX Researcher, you'll play an integral part in leading and executing user research efforts across our teams. This role will see you using a mix of UX research methods from deep dive ethnographic interviews to usability testing. Effectively communicating your research findings and developments, you will be an ambassador for user centred design principles and best practice within the respected teams.

We spoke with our UX Research Director, who let us know the following about the role:

What are 5 day to day tasks the person in this role will complete?

  • Work with Product teams and UX teams to define the requirements for research. 
  • Create study plans for end-to-end research processes to meet user and business needs.
  • Organise participant recruitment for your studies and facilitation of sessions.
  • Practice end-to-end analysis and synthesis
  • Present your findings and insights to stakeholders both in written form and in person


What projects / work will the candidate be working on now and into the next year?

You will work closely with other UX researchers on team or individual projects, and development teams creating digital products across BNZ.

What will success look like for the candidate in this role?

Success will look like applying a mix of research practices to help design, content and product teams deliver excellent outcomes for customers and staff.

What is your favourite thing about working for BNZ?

Exploring and understanding our customers' needs and wants, and sharing evidence-based insights to help make sure BNZ is delivering the best possible digital experience for them.

What is the most exciting thing about this opportunity?

You get to work with leading technology and design teams to deliver brilliant digital experiences!

What attributes will this person display in order to be successful in this role?

We are looking for someone who has a true passion for customer research. The ideal candidate will have previous experience in a User Experience, Customer Experience or Human Centred Design (HCD) role. Working with a range of research tools and methodologies, you will have the ability to work independently or collaboratively with a team.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Applications close Sunday 9th February at 11:59pm.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Hard Skills Required

  • UX Research Methodologies
  • Participant Recruitment and Facilitation
  • End-to-End Research Processes
  • Data Analysis and Insight Synthesis
  • Human-Centered Design Practices

Soft Skills Required

  • Empathy and User Focus
  • Collaboration and Teamwork
  • Strong Communication
  • Analytical Thinking
  • Adaptability and Problem-Solving

Benefits and Perks

  • 📣
    Referral Bonuses
  • 📱
    Discounted Phone or Internet Plans
  • 🏛
    Fully Paid Jury Service
  • 🏎
    Competitive Salary
  • 🩸
    Free Period Products
  • 🎉
    Employee Discounts and Rewards
  • 💼
    Life Insurance
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
  • 🚶
    Ease Back to Work
  • 🤱
    Extended Parental Leave
  • 🧕
    Inclusive Workspace
  • 🏘
    Work from Home
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🩺
    Health Insurance
  • ⛑
    Uniform Provided
  • 🏥
    Subsidised Health Insurance
  • 🧠
    Mental Health Workshops
  • 🌿
    Wellness Program
  • 💯
    Employee Mentoring Program

Job Schedule

  • Shift Work

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