Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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Absolute IT

Application Testing & Support ERP

  • Posted 1d ago
  • On Site
  • Full Time
Location

Auckland

Salary

Up to $130 k/yr

Job Description

Company Overview:

Join our client, a leading provider of ERP solutions known for their innovative approach and commitment to client satisfaction.

Role Overview:

As an ERP Consultant, you will focus on managing clients’ requirements, application testing & support for their software- Odoo. This client-facing role requires excellent communication skills and the ability to write technical specifications. Training will be provided for Odoo.

What you’ll do:

  • Work with clients to understand business requirements and prepare functional documents. Collaborate with developers and testers to ensure client needs are met.
  • Provide phone and email-based support for customer queries and application issues.
  • Manage the resolution of support calls for existing clients.
  • Follow a documented process to set up new clients. This involves training, data conversion, documentation, project management and advice on business processes.
  • Estimate and manage project costs for new and existing implementations.


What you’ll need:

  • Minimum of 5 years of experience with ERP implementations. Experience with Odoo is a bonus!
  • Use of/support of business applications.
  • Strong communication skills.
  • Ability to write technical specifications.
  • Experience in accounting preferred, but not essential.
  • Keen to work in small team environments.


Benefits:

  • Competitive salary.
  • Flexible working options.
  • Supportive and collaborative work environment.


How to Apply:

Click the APPLY button NOW! For further information please contact Charolette on 093027025 or email charolette.selvey@absoluteit.co.nz

Hard Skills Required

  • ERP Knowledge and Implementation
  • Technical Specification Writing
  • Project Management
  • Accounting Knowledge
  • Business Process Knowledge

Soft Skills Required

  • Communication
  • Problem-Solving
  • Collaboration
  • Customer Service
  • Time Management

Job Schedule

  • Shift Work
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