Customer Service Representative, New Zealand

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Wellington City Council

Senior Operations/Customer Service Team Member

  • Posted Today
  • On Site
  • Part Time
Location

Wellington

Salary

$49  -  $70 k/yr

Job Description

Kia mahi ngātahi mō Pōneke mō tōna āpōpō Working together for Wellington's future.
The Senior Operations/Customer Service team member position requires someone who is ready to take that next step in their career. Ideally you have been working within the sports and recreation industry with proven excellent interpersonal and communication skills. Not only will you be providing exceptional customer service, but you will also be working collaboratively with the Duty Managers, assisting with the running of the Facility. This is a part-time permanent position.

You will be fully supported whilst you develop your leadership skills and are trained to cover the Duty Manager on shift when required. This is a fun and rewarding environment. You will help train new and casual employees of the facility operations and assist in keeping the team motivated and maintain a high level of service to our communities.

In exchange for your skills, you'll work for an organisation and a team that really values its people - there's lots of great stuff happening here including team leaders that invest in your personal development, discounted gym memberships and the ability to upskill. You will really value becoming one of our team.

We currently have 2 positions available as follows:

Part-time role #1

  • Saturday: 6.30 am - 2.00 pm
  • Sunday: 3.00 pm - 10.30 pm


Part-time role #2

  • Friday: 2.00 pm - 10.30 pm
  • Sunday: 8.00 am - 4.30 pm


The Ākau Tangi Sports Centre (12 court facility based in Kilbirnie, Wellington) is a vibrant facility which has seen significant growth over recent years. Our Programmes Team are responsible for delivering programmes and activities that enhance the health and wellbeing of Wellington's communities. Ākau Tangi Sports Centre - YouTube

If we've described you, then we'd love to hear from you. For further information about this role please refer to the job description or contact Risa Maulolo on terisa.maulolo@wcc.govt.nz

Applications close 19 February 2025 and must be submitted online. Applications will be assessed and shortlisted as they are received, so please submit your application as soon as you can as we may close applications early.

Applicants must be prepared to undergo pre-employment health assessment and drug and alcohol screening if short-listed. There is also a Police Vetting check. Candidates must be eligible to work in New Zealand.

We're Working for Wellington. Wellington City Council's team provides more than 400 services every day for Wellingtonians - everything from parks and pools to consents and cemeteries - playing our part in making Pōneke an inclusive, sustainable and creative capital for people to live, work and play.

Hard Skills Required

  • IT Literacy
  • Documentation Preparation
  • Data Management
  • Conflict Resolution
  • Legal Knowledge (Court Hearings)

Soft Skills Required

  • Communication
  • Problem Solving
  • Adaptability
  • Relationship Building
  • Resilience

Benefits and Perks

  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🏛
    Fully Paid Jury Service
  • 💪
    Physical Health Workshops
  • ⚖
    Work-Life Balance Support
  • ⏰
    Flexible Work
  • 🤱
    Extended Parental Leave
  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary
  • 💻
    Company Supplied Technology
  • 🧕
    Inclusive Workspace
  • 🎖
    Long Service Rewards
  • 🏥
    Subsidised Health Insurance
  • 🏘
    Work from Home
  • 🎉
    Employee Discounts and Rewards
  • 💚
    Counselling Services
  • 🧠
    Mental Health Workshops

Job Schedule

  • Shift Work
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