Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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Lumino the Dentist

Receptionist

  • Posted 4w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Company Description
Here at Lumino, we are made up of a talented team of professionals providing exceptional patient experience and dental care. With over 130 practices nationwide, we are the heart of every New Zealand community and want to ensure we are providing the highest standard of care to our patients & ongoing support to our clinicians.

Job Description
We are seeking a full time friendly and organised Dental Receptionist to join our team in East Auckland, for a 6-month maternity cover position. Monday - Friday (37 hours per week)

The hours for this role are:

  • Monday: 9am-6pm
  • Tuesday: 9am - 7pm
  • Wednesday: 9am - 4pm
  • Thursday: 9am - 3pm
  • Friday 8am - 4pm


As the first point of contact for our dental practice, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience.

  • Greet patients warmly and assist them with check-in and check-out processes
  • Schedule and manage patient appointments efficiently using our practice management software
  • Answer incoming calls, respond to inquiries, and provide accurate information to patients
  • Maintain accurate and up-to-date patient records and files
  • Coordinate with dental staff to ensure seamless operations
  • Handle administrative tasks, such as filing, data entry, and processing payments
  • Maintain a professional and organized front desk environment


Qualifications
To be successful in this role, you will bring:

  • Previous receptionist experience is preffered, ideally within the medical industry.
  • Excellent customer service and communication skills
  • Proficiency in using computer software applications.
  • Experience with file keeping and data entry.
  • Ability to work in a fast-paced environment.


Additional Information

  • A large company that offers internal mobility
  • Long service benefits
  • Discounted Southern Cross health insurance.
  • Discounts at a range of retailers through Boost Benefits


Hard Skills Required

  • Data Entry
  • Appointment Scheduling
  • Practice Management Software
  • File Keeping
  • Payment Processing

Soft Skills Required

  • Customer Service
  • Communication
  • Organization
  • Multitasking
  • Professionalism

Job Schedule

  • Monday to Friday

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