Customer Service Representative Jobs in New Zealand

• Supportive Team Culture + Regular Supervision
• Must have Full Drivers License
• Must have National Certificate in Mental Health Support Work (level 4)
• Are you passionate about helping people on their wellbeing journey?

Spend your days working in the community, supporting individuals and their whānau on their journey toward mental well-being. This is a rewarding role where you make a difference in the community.

Who we are | Ko wai mātou

Mental Health NZ is part of the Mental Health and Wellbeing division of Healthcare NZ. Our vision is to enhance the wellbeing of all New Zealanders through supporting tangata whaiora in determining and realising their goals and aspirations. We deliver this vision through our commitment to Te Tiriti O Waitangi by ensuring equitable outcomes for Māori.

We do this by partnering directly with people, their whānau and wider support networks to provide high quality, evidence-based wellbeing supports that build on people's existing strengths and resources. 

About the role | He kōrero whakamārama mō tēnei tūranga

The role of the Recovery Facilitator (RF) is to support tangata whaiora to achieve their goals and aspirations by using a holistic, strengths-based approach through developing a collaborative and respectful relationship. A Recovery Facilitator will manage a caseload of people and work with whaiora to encourage improvement of their health, self and personal cares and foster independence so they can thrive.

Recovery Facilitators work with Te Whatu Ora clinical teams, primary care, government organisations, community housing and support services, drug and alcohol services and health providers, to offer person and whānau centric services. Recovery Facilitators work alongside whaiora to support and maintain all aspects of wellness.

This casual Recovery Facilitator position is for Rostered 24/7 shift work. 8 hour rotating shifts - 7am-3pm, 3pm to 11pm or 11pm to 7am. Based in Christchurch Ōtautahi

What you will bring | Ngā tohungatanga mō tēnei tūranga

• National Certificate in Mental Health Support Work (level 4)
• Experience working with people with mental health and addictions issues.
• Team player with the ability to work autonomously.
• Attention to detail with excellent documentation skills.
• Ability to keep clear boundaries.
• Full NZ driver's license and clean Police check

Why Us | He aha ai mātou?

At Mental Health NZ, we are passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. To support you in this valuable role we offer a robust Orientation, External Supervision and Role specific training. If you would like a career with us and are looking for a role that is both rewarding and challenging and want to make a difference, then we would like to hear from you. 

Applications Close | Te katinga o tēnei whai tūranga: 23 February 2024 at 5pm

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit