Customer Service Representative, New Zealand

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HVAC and Refrigeration Service Technician

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Please Quote Reference Number 98985

  • Ongoing training and support provided
  • Competitive remuneration on offer + company vehicle
  • Young, dynamic company in a serious growth phase


About us

Air Mc Ltd is a 100% New Zealand owned and operated Air Conditioning & Refrigeration company.

Due to continued growth within the service department Air Mc are currently looking to add to the service team. We require an experienced Service Technician who has a wide variety of skills which will be used in the Commercial sector.

Air Mc provides service support to many areas of the industry so no two days will be the same. For this role you should be experienced in all aspects of Commercial Refrigeration & Air Conditioning systems, training will be provided and we are always happy to invest time by sending our team to training sessions to upskill in New Zealand & Australia.

Key Responsibilities:

  • Carry out periodic service & maintenance work on all equipment
  • Troubleshooting, fault finding and repairs
  • Installation and commission of newly installed equipment
  • Preparing fault report, communication and sourcing parts
  • Able to handle on site jobs independently
  • Provide leads back to the sales/office support team on client enquiries for replacement or new equipment requests
  • Able to identify and provide estimates for onsite job repairs/installation.


Education & Experience:

  • Trade certificate in Refrigeration & Air Conditioning or alternatively a minimum of 3 years in an HVAC service-related position
  • Experience with Controls, BMS systems as well as standalone Heat Pumps & Ventilation Systems commonly found in our industry
  • Experience with Chilled and Heating water systems & boilers would be an advantage
  • Current EST license or the ability to obtain one
  • Working at Height Safety Training (harnesses) and EWP qualifications is desirable but not essential
  • Proven / established experience in the HVAC industry will be highly regarded
  • Knowledge of and commitment to Health & Safety
  • Full Driver's license (NZ or International).


Job Competency:

  • We expect you to be good communicator with exceptional customer service skills able to build rapport and relationship with our customers
  • Undertake quality and safe work practices to meet both the business and Client expectations and standards
  • You will be tech savvy and diligent in completing all paperwork's on time including but not limited to job sheets, report findings, timesheets, etc and be available to work on weekend and on standbys during public holidays
  • Be reliable, consistent, honest & committed to providing quality workmanship and be willing to take "Ownership" of your sites
  • Be a team player & be prepared to provide training to apprentices
  • Complete related paperwork to a high standard within required time frames.


If this role at Air Mc interests you or would like to discuss further please send a copy of your CV and covering letter.


Please Quote Reference Number 98985

Hard Skills Required

  • Refrigeration Systems
  • Fault Finding
  • HVAC Systems
  • Installation & Commissioning
  • Controls & BMS

Soft Skills Required

  • Communication
  • Customer Service
  • Reliability
  • Teamwork
  • Problem-Solving

Benefits and Perks

  • ⏰
    Flexible Work
  • 🅿
    Free Parking

Job Schedule

  • Shift Work
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