Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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Millennium Hotels and Resorts New Zealand

Receptionist

  • Posted 1d ago
  • On Site
  • Part Time
Location

Waitangi

Job Description

  • 30+ hours per week
  • Outstanding sea front location
  • Excellent training and development opportunities


Front Desk. Reception. Officer in Charge of First Impressions? Whatever your title, this could be your moment.

We are Copthorne Hotel and Resort, Bay of Islands. Together with Millennium and Kingsgate Hotels, we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door

That's where you come in.

Here’s what you can expect when you join our team:

  • Career development and training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty


Do you need experience?

In this role you will check guests in an out, allocate rooms, promote hotel facilities and handle daily cashiering. Resolving billing queries and guest complaints is also part of the job, so we are looking for someone with poise who can remain professional under pressure.

If you have worked in a hotel front desk role before and know Opera, that would be a distinct advantage. However, we will welcome your application if you have other reception experience and believe you have what it takes to create an outstanding guest moment. It's important you are fluent in English and love interacting with customers as much as you enjoy efficiently managing their experience.

It's important you are flexible for shifts that include evenings and weekends. You'll enjoy secure work minimum of 30hrs + per week, in a friendly team and being part of one of NZ's leading hotel brands.

If you're ready for the next step in your career in a relaxed and sophisticated environment, apply now.

Optional: Please include a Video Cover Letter with your application

708833

Hard Skills Required

  • Hotel Reception
  • Guest Check-in/out
  • Cash Handling
  • Opera System
  • Billing & Query Resolution

Soft Skills Required

  • Customer Service
  • Communication
  • Professionalism
  • Problem-Solving
  • Adaptability

Benefits and Perks

  • ❤
    Care and Appreciation
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided
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