Customer Service Representative Jobs in New Zealand

About NZ Couriers

NZ Couriers have been helping Kiwis get their deliveries sorted since 1964. We are a nationwide team of over 1400 people and we deliver tens of millions of parcels a year. We are committed, we know our stuff and we’re proud to serve the communities we work in.

As the flagship brand in the Freightways Group, NZ Couriers has enjoyed strong growth over recent years, and we are looking for an experienced Branch Manager to join our team.

About the Role

As Whangarei Branch Manager you will be responsible for the operational and financial success of our Nelson and Blenheim branches and regions. Our business is experiencing significant growth and this newly created role will focus on the development and delivery of strategies to ensure financial KPIs are achieved across three operations depots.

Based at our Nelson branch, you will be a key member of the Regional Management Team. Identifying opportunities for growth and service improvement, fostering a culture of high performance, and delivering meaningful financial reporting and forecasting will be key areas of focus.

Responsibilities will include:

• Foster strong customer relationships, and seek out new opportunities to drive continued business growth
• Lead and partner with contractors, suppliers, and staff teams to improve operational outcomes
• Analyse financial performance to identify improvements
• Prepare and review budgets, plans, and contingency plans
• Identify and recommend opportunities for structural and operational change
• Oversee recruitment activity and planning
• Lead health & safety compliance and a zero-harm culture

About You

People are at the heart of our business and your leadership approach should be people first. Empathy and an ability to connect with people at different levels and from all backgrounds will serve you well in this role. Experience in the courier or freight sectors will be an advantage, but we are open to candidates with strong transferable skills gained in other sectors. An understanding of high-volume, fast-paced operational environments will be a key strength. Previous responsibility for divisional P&L is preferred and you should be skilled at analysing data to find business insights.

An excellent salary, vehicle, health insurance, and contestable bonuses are on offer to the successful candidate.

If you are ready to take charge of a growing, profitable business unit in a fast paced and supportive environment, we would like to hear from you.