Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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Flight Centre Travel Group

Luxury Travel Advisors

  • Posted yesterday
  • On Site
  • Full Time
Location

Lower Hutt

Job Description

Travel Associates are known for delivering the best client service in the industry. Demand for luxury travel is rapidly increasing, and we are now focusing on our talent pool of ambitious consultants looking to join us on this journey as we deliver one of a kind holidays.

This is the perfect role for someone who is already an experienced Travel Consultant and is looking to move into the luxury market, OR if you are from outside of the travel industry, you will need to be someone who loves to network! Our luxury stores have limited walk in business and bookings are mostly made via connections.

Currently we are looking for consultants in our Howick, Petone, Merivale and Mt Eden locations.



Are you our next Luxury Travel Consultant?

  • Our Luxury Consultants have exceptional attention to detail and true passion for ensuring every part of their client’s trip are unforgettable
  • Our consultants are New Zealand’s most respected luxury advisors and are part of the country’s network of Virtuoso agents – connecting them to the world’s best luxury travel advisors, suppliers, and industry partners
  • Our consultants bring their ambitious spirit to deliver exclusive benefits to every single client, they build repeat business and actively develop new business through networking and marketing.


Your one of a kind benefits:

  • Uncapped Earnings - As we work in a sales environment, our positions are made up of both a base salary (retainer) and unlimited incentives! We guarantee that you won't earn less than $60k annually.
  • Quality time with clients - as a Travel Associates consultant you don’t service a queue, instead your luxury travel intenders book appointments within your availability. Enabling you the time to deliver exceptional customer service and organise your time efficiently.
  • Office atmosphere – No more late-night trade or weekends, here we work Monday-Friday in an office where you can expect experienced leaders and stability in your location and customer base.
  • Remote or Hybrid workplace flexibility – opportunity for experiences travel industry consultants to be linked to one of our many locations round NZ.
  • Luxury travel industry perks – There is nothing like the luxury travel industry. In this calendar year alone 60% of staff have taken an educational trip. There is the opportunity to attend luxury travel trade shows, access to exclusive Travel Associate events, rewards, and experiences.
  • Travel Discounts – as a part of Flight Centre Travel group, travel consultants are extended travel discounts including for family & friends.
  • Reward & Recognition – Sales incentives, and out of this world global recognition holidays.
  • & Much, MUCH more…


It’s a unique and exciting time for luxury travel here at Travel Associates, so if we’ve sparked your ambitious spirit and desire for a career in premium travel – we invite you to apply today!

Hard Skills Required

  • Sales and Incentive Management
  • Travel Itinerary Planning
  • Luxury Travel Market Knowledge
  • Virtuoso Network Familiarity
  • Appointment Scheduling and CRM Tools

Soft Skills Required

  • Networking Ability
  • Customer Service Excellence
  • Attention to Detail
  • Ambition and Drive
  • Relationship Building

Benefits and Perks

  • 💳
    Company Discounts
  • 🎉
    Employee Discounts and Rewards
  • ❤
    Care and Appreciation
  • ⏰
    Flexible Work
  • 💚
    Counselling Services
  • 📈
    Professional Development
  • 🌿
    Wellness Program
  • 🧕
    Inclusive Workspace
  • 📆
    Paid Volunteer Leave
  • 🧠
    Mental Health Workshops

Job Schedule

  • Shift Work
  • Day Shift
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