Customer Service Representative, New Zealand

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ASB Bank Limited

Conduct Insights Manager

  • Posted 2w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Nau mai ki ASB.

At ASB, we are committed to unleashing the power of data to help navigate the ever-changing competitive landscape and meet increasing customer expectations. You can be part of the journey.

Te Tūranga | The role:

As a Conduct Insights Manager, you will take ownership of a suite of reporting for the Fair Conduct Programme and convert it into timely and relevant insights. You will collaborate with the Risk Insights team to provide a comprehensive view of conduct related metrics. Additionally, you will work closely with key stakeholders to understand the drivers behind the data, and passionately work to uncover the story it's telling us. You will document data definitions and procedures, ensuring high-quality data in partnership with ASB Data Stewards and you will also be responsible for engaging throughout ASB to gather the necessary data will be essential for investigating customer outcome concerns.

Ō pūkenga | About you:

To be successful in the role, you will have 7+ years of relevant experience in insights, analytics, or reporting, preferably within the banking sector. You will have a strong understanding of data visualization principles and demonstrate excellent interpersonal skills, confidently communicating at all organizational levels and presenting effectively to groups.

With proven abilities in influencing and negotiating in a complex environment, you will exhibit sound critical thinking and analysis skills. Proficiency in SQL, Tableau, and Excel is essential, along with a quick aptitude for learning new systems. An excellent understanding of data quality and governance, as well as the ability to work independently to achieve goals will be key to this role.

More than this, the key attribute that will set you apart is your relentless curiosity and a strong value set that drives you to focus on treating customers fairly.

For full details about the role, please see position description in the More Details section.

Te mahi ki ASB | Working for ASB:

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.

We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave and banking benefits.

Me pēhea te tono | How to apply:

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Hard Skills Required

  • Data Visualization (Tableau)
  • SQL Proficiency
  • Advanced Excel Skills
  • Data Quality and Governance
  • Analytics and Reporting

Soft Skills Required

  • Curiosity and Critical Thinking
  • Influencing and Negotiation
  • Communication and Presentation
  • Interpersonal Collaboration
  • Customer-Centric Focus

Benefits and Perks

  • 🎖
    Long Service Rewards
  • 🎉
    Employee Discounts and Rewards
  • 🧠
    Mental Health Workshops
  • 🍇
    Fruit Box
  • Sick Leave
  • 💼
    Life Insurance
  • Wellbeing Support
  • 🧕
    Inclusive Workspace
  • 🌿
    Wellness Program
  • ⏰
    Flexible Work
  • 🤱
    Extended Parental Leave
  • 📈
    Professional Development
  • Bereavement Leave
  • 🏎
    Competitive Salary
  • 💸
    Payroll Giving
  • ⚖
    Work-Life Balance Support
  • 🏘
    Work from Home
  • ☕
    Work Café
  • 🏆
    Performance Bonus

Job Schedule

  • Shift Work

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