Customer Service Representative Jobs in New Zealand

This role offers a unique opportunity to manage a Line 2 Operational Risk team, driving the embedment of risk management frameworks across the organisation. The successful candidate will be instrumental in strengthening the effectiveness and efficiency of risk management practices, promoting confident and balanced risk-taking that aligns with strategic goals. This role is perfect for someone who thrives on making a difference and contributing to safer, stronger, and more confident communities.

What you'll do:

As an Operational Risk Manager, you will play a pivotal role in managing a Line 2 Operational Risk team, driving the implementation of our client's risk management framework. The role responsibilities include:

• Deliver day-to-day operational risk management initiative
• Provide specialist guidance and support to first line of defence risk functions and senior management
• Act as a key point of contact for escalation of operational risk-related matters
• Develop and recruit high-quality risk professionals
• Monitor enterprise-level performance of risk management activity
• Ensure appropriate Line 2 risk support is provided to strategic projects and change initiatives

What you bring:

The ideal candidate for the Operational Risk Manager position brings a wealth of experience in developing, operating or advising on effective risk management frameworks within a financial services organisation or professional consultancy. The ideal candidate will have:

• Minimum 10 year's experience in developing, operating or advising on effective risk management frameworks in a financial services organisation or professional consultancy
• High level of personal drive and enthusiasm
• Strong relationship building and influencing skills
• Excellent stakeholder management and communication skills (written & verbal)
• Strong coaching capability

What sets this company apart:

Our client is committed to being customer-led and data-driven. They believe in enabling the communities they serve to be safer, stronger, and more confident. They offer a supportive work environment where collaboration is encouraged, and employees are empowered to make a difference.

What's next:

Ready to take the next step in your career? Apply now for the Operational Risk Manager role based in Auckland!

Apply today by clicking on the link!

Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence in this timeframe please do not hesitate to contact Willy McBride on 64 9 374 7300.