Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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Mercy Radiology

Clerical Manager - Molecular Imaging & Theranostics

  • Posted Today
  • On Site
  • Full Time
Location

Auckland

Job Description

Mercy Radiology is at the cutting edge of diagnostic imaging technology, with state of the art equipment and a vibrant team of highly respected medical professionals committed to providing world class diagnostic services and patient care. With multiple sites throughout greater Auckland, and a Mobile PET-CT scanner covering the rest of New Zealand, we offer a full range of services from general X-Ray to the latest in Nuclear Medicine Therapy and we're still growing!

We're looking for an experienced Clerical Manager to join our Molecular Imaging and Theranostics team and oversee all front of house and administrative services across three sites including; our PET-CT centre located by Mercy Hospital in Epsom, and our sites in Milford and Takapuna.

Reporting to the Operations Manager of Molecular Imaging and Theranostics this is senior position requiring an inspiring people manager with the business skills and experience to lead our already high functioning team of Patient Care Coordinators, and to drive excellence in our clerical and administrative processes across our Molecular Imaging and Theranostics service.

Our ideal candidate will have:

  • Minimum of five years in a senior customer service role, preferably in a healthcare environment
  • Team leadership & people management experience including performance management, staff development, change management, recruitment etc.
  • Experience with COMRAD or other patient management software would be a major advantage
  • Solid understanding of medical terminology and knowledge of imaging procedures
  • Comprehensive experience with business processes including accounts, budgets, insurance claims, health & safety protocols
  • Advanced Microsoft Office skills with the ability to pick up new systems quickly
  • Excellent written and verbal communication with a strong focus on clarity, accuracy, and attention to detail
  • Confidence building and maintaining relationships at all organisational levels


Benefits include:

  • Five Weeks Annual Leave
  • Generous Health Insurance Subsidy
  • Free Car Parking
  • Employee Assistance Programme (EAP)
  • Free Vaccinations for seasonal flu
  • Discounted Hospital fees (available on application)
  • Discount at Mercy Hospital Pharmacy
  • Recruit a Buddy scheme
  • Discounts on childcare, banking, gym memberships, EVO cycles
  • Boost Membership - retail discounts from over 60 popular NZ suppliers


If this sounds like your next career move - click APPLY now to view the job description and submit your application online.

Applications close 7 April 2025 or earlier if a suitable candidate is found beforehand so don't delay.

Please note only applicants who are already resident and eligible to work permanently in NZ will be considered for this role.

Hard Skills Required

  • Healthcare Systems
  • Leadership
  • People Management
  • Budget Management
  • Medical Administration
  • Knowledge of Legislation

Soft Skills Required

  • Decision Making
  • Communication
  • Interpersonal Skills
  • Relationship Building

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
    Wellbeing support - Free vaccinations for seasonal flu
  • 📈
    Professional Development
    Paid leave to undertake continuing professional development - Monetary support towards professional development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
    Discounted Health Insurance - Discounted Hospital fees (available on application) - Discount at Mercy Hospital Pharmacy - Discounted childcare at Kindercare & First Steps Best-Start - Discounted banking products at ANZ bank - Boost member benefits – retail discounts from over 60 NZ suppliers - Discounted Les Mills and YMCA gym memberships - Discounted e-bikes, e-scooters, bikes, accessories and more from EVO cycles
  • 🅿
    Free Parking
  • 🎖
    Long Service Rewards
    Long service awards
  • 💻
    Company Supplied Technology
  • ⏰
    Flexible Work

Job Schedule

  • Monday to Friday
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