Customer Service Representative, New Zealand

Customer Service Representative Jobs in New Zealand

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ASB Bank Limited

Insurance Manager

  • Posted 1w ago
  • On Site
  • Full Time
Location

Wellington

Job Description

Nau mai ki ASB.

At ASB, the customer is at the heart of everything we do. Living our values each day is integral as we strive to be an unbeatable team delivering an unbeatable customer experience. We have a dedicated team of Insurance Managers across the country to ensure that our customers and their families have the right protection in place for what is important to them and their ever-changing needs.

Te Tūranga | The role:

Our Insurance Distribution team is looking for an experienced Insurance Manager to join a team of professional advisers looking after our Retail, Business Banking and Private Banking customers throughout New Zealand. This role is based in Wellington.

In this role, you will act with care, skill and diligence to offer insurance advice and solutions to our ASB customers. Your strong industry knowledge of Life Insurance products, business development experience and managing stakeholder relationships will be key to your success. Your ability to foster a deep understanding of our customers drivers and values, as well as a high level of presentation and customer relationship building skills are also key.

Ō pūkenga | About you:

The role requires a level of flexibility when it comes to providing customer service excellence, which may require work outside of normal business hours. Your interpersonal skills, ability to communicate effectively through various channels, innovative thinking, execution of a variety of new ways of retaining and growing our customer base will be an advantage. As part of your role as an Insurance Manager you are required to hold a National Certificate, Level 5, Insurance Stream.

For full details about the role, please see position description in the More Details section.

Te mahi ki ASB | Working for ASB:

In return, you will work for an organisation that places huge importance and focus on its people, where the sky is the limit for development and career opportunities. ASB is committed to fostering a culture that respects your unique contributions and supports your personal and professional growth.

We offer a flexible and supportive work environment with industry leading benefits that include Choice options, Health, Life and Income protection insurance plus several leave and banking benefits.

Me pēhea te tono | How to apply:

If this role sounds like it might be the one for you then please click "apply"… we'd love to hear from you!

Please note that all applications received for this role will be reviewed in January 2025.

Hard Skills Required

  • Life Insurance Products Knowledge
  • Business Development Strategies
  • Stakeholder Relationship Management
  • National Certificate Level 5
  • Presentation Skills

Soft Skills Required

  • Customer-Centric Approach
  • Effective Communication
  • Flexibility
  • Problem-Solving
  • Innovative Thinking

Benefits and Perks

  • 🧠
    Mental Health Workshops
  • 📈
    Professional Development
  • ☕
    Work Café
  • 🧕
    Inclusive Workspace
  • 🏆
    Performance Bonus
  • 🏘
    Work from Home
  • 🏎
    Competitive Salary
  • 🤱
    Extended Parental Leave
  • 💼
    Life Insurance
  • ⚖
    Work-Life Balance Support
  • 🎉
    Employee Discounts and Rewards
  • 💸
    Payroll Giving
  • 🍇
    Fruit Box
  • 🎖
    Long Service Rewards
  • 🌿
    Wellness Program
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
  • Monday to Friday

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