Customer Service Representative Or Showroom Consultant Jobs in New Zealand

The Company

My client is a publicly listed Japanese company with a foothold in NZ. The business operates within the heavy equipment industrial space with a full service offering from sales to servicing, across the country using both direct sales channels and service agents throughout NZ.

The offices are located in Takanini, close to the motorway with parking on site and a team of circa 20 staff.


The Role

The role of service administrator will report directly to the Service Manager and will be responsible for the following:

• Liaise with customers in relation to booking scheduled servicing and breakdowns for heavy machinery
• Create and issue quotes / estimates to customers
• Manage the allocation of human resources to each service job
• Collate WIP timecards and parts costing data to create customer invoices
• Open and close work jobs, including invoicing customers
• Submit warranty claims on individual machines to head office in a timely and accurate manner
• Work closely with the technical support team/ dealer team and services agents on warranty and goodwill claims
• Follow up customers in relation to ontime payments in accounts
• Book out parts for specific service jobs
• Other ad hoc duties as required.

Your profile:

To be considered for this role we are looking for an individual with the following attributes:

• Ideally 2 years working in a service or parts customer service role
• Strong attention to detail
• Strong communication skills and an ability to build relationships across the different departments to enable a service driven ethos
• An ability to understand how your role integrates into the business
• Strong systems ability
• An enquiring mind and problem solving capability

How to apply

Please send your resume in Microsoft Word format by clicking on the apply button or for further information, contact Tanya Beets or Vinze Quines in our Auckland office on 09-915-6700.

Job Reference No: 06900-0013141487