Customer Service Representative Or Showroom Consultant Jobs in New Zealand

About the role:

This is a varied role working across the whole branch that will see you involved in sales on the Trade Counter, Inwards Goods, Cycle Counting, Stocking and Rotating products on shelves, Customer Deliveries, Loading / Unloading and whatever else is necessary within the branch.

• Ensure that our customers, who are made up of trades, businesses, and homeowners, are greeted with a cheerful smile and exceptional service.
• Support the team in inventory management, inwards goods and doing deliveries.
• Ensuring products are organised and ready for delivery.
• Accurately checking and receipting products into our systems

This is a permanent full-time role, offering 40 hours a week. Working Monday to Friday with rostered Saturdays.


About you:

To shine in this role, you’ll bring a customer-focused attitude and strong work ethic to the business and be prepared to work closely and flexibly with the rest of our team. Our team work collaboratively and so your strong teamwork skills are essential to this role. Alongside this, you also possess the following –

A Full New Zealand drivers’ licence is essential. A forklift experience and licence are advantageous.

• There will be manual handling, and heavy lifting required so you’ll need to be physically fit.
• Plumbing or drainage knowledge/ experience is ideal but not essential.
• Proven experience in customer service, retail sales or hospitality environment/inward goods/Warehousing
• Strong interpersonal skills and ability to build rapport to support our valued customers.
• Be confident with computers and learning new systems.

Our benefits:

• Competitive hourly rate and Staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Employment Education Fund
• Health & Wellbeing initiatives including an Employee Assistance Program

Please note: A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

Our Talent Acquisition team are on leave over the Christmas period, and not returning to the office until the week of the 6th of January 2025, so please note that there will be a delay in us getting back to you with an update on the status of your application. Meri Kirihimete | Merry Christmas


We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand