Customer Service Queen, New Zealand

Customer Service Queen Jobs in New Zealand

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BNZ

Product Manager - Rewards

  • Posted 4w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

We spoke with the Rewards and Loyalty Program Lead (who you'd report to), and they gave us some great insight on what to expect with this tūranga (role):

What are some of the day to day tasks the person in this tūranga will complete?

  • Proposition development, design and delivery - Responsible for working with business and digital partners to deliver new propositions to market.
  • Design, develop and deliver change management strategies and plans for bank-wide change initiatives to improve people and customer experiences, enabling strategic business outcomes
  • Responsible for handling our partner relationships including managing campaign plans, customer engagement communications and special offers for the customers.
  • Building and maintaining relationships across BNZ, to keep loyalty front of mind.
  • Understanding the competitive environment to ensure the bank drives innovation within the loyalty space.
  • Monitoring of product performance and customers experience.


What is the tīma culture and environment like?

Our team focus is our customers and the experiences they have every day with the bank. We are a passionate group who love to work hard and enjoy our time together by keeping a positive attitude to anything that comes our way. This is a brand-new role as the team is expanding, come and join an exciting space in the bank.

What projects / work will the candidate be working on now and into the next year?

You will be enhancing our new rewards programme and delivering world class customer experiences that drive loyal and valued customers.

What is your management style?

The management style to expect is someone who takes the time to understand you and what makes you tick, we can then create an environment that sets everyone up to thrive. With clear direction the team is then empowered to manage their own time and work, although always being there to support and guide.

What is your favourite thing about working for BNZ?

My favourite thing is the people, the focus on customer experience and the way the bank drives healthy work-life balance through flexibility.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

For internal reference: This role is a Hay 16

Please note due to our Christmas shutdown period shortlisted candidate will be contacted from 13 January 2025.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Hard Skills Required

  • Portfolio Management
  • Investment Cycle Expertise
  • Benefits Tracking
  • Roadmap Execution
  • KPI Monitoring

Soft Skills Required

  • Strategic Thinking
  • Relationship Building
  • Team Collaboration
  • Adaptability
  • Problem Solving

Benefits and Perks

  • 📱
    Discounted Phone or Internet Plans
  • 🚶
    Ease Back to Work
  • 🌿
    Wellness Program
  • 💯
    Employee Mentoring Program
  • 🧠
    Mental Health Workshops
  • ⏰
    Flexible Work
  • 🏥
    Subsidised Health Insurance
  • 🎉
    Employee Discounts and Rewards
  • 📣
    Referral Bonuses
  • 📈
    Professional Development
  • 🩺
    Health Insurance
  • ⚖
    Work-Life Balance Support
  • 🩸
    Free Period Products
  • 💼
    Life Insurance
  • 🤱
    Extended Parental Leave
  • ⛑
    Uniform Provided
  • 💚
    Counselling Services
  • 🧕
    Inclusive Workspace
  • 🏛
    Fully Paid Jury Service
  • 🏘
    Work from Home
  • 🏎
    Competitive Salary

Job Schedule

  • Shift Work
  • Monday to Friday

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