Customer Service Queen Jobs in New Zealand

Job reference - 40721

• A stand out opportunity in Hastings, Hawke's Bay
• Medium-sized franchise dealership with a supportive and customer centric focus
• Ideally a technical automotive background with good customer skills - also open to experienced non-technical Service Advisors

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About the opportunity
This is a respected dealership with a strong local reputation and ambitious growth plans.

This is a newly created role in a collaborative, stable team where aftersales and sales departments work seamlessly together.

With a positive work culture and minimal staff turnover, you'll join long-term employees in a business that invests in its people and their futures.


The role
As an Automotive Technical Service Advisor, you will be the critical link between customers and technicians, ensuring exceptional service delivery.

Duties include:

• Customer interaction - provide expert advice, build relationships, and address enquiries
• Service scheduling - efficiently book and coordinate vehicle servicing/repairs
• Estimates and quotes - prepare accurate cost and time estimates for work required
• Liaising with technicians - communicate job details and prioritise workflow
• Parts coordination - work with suppliers and the parts department to ensure timely repairs
• Follow-ups - update customers on progress and ensure satisfaction post-service
• Record-keeping - maintain detailed service histories and documentation
• Upselling services - recommend maintenance plans or additional services where appropriate
• Warranty and compliance - advise on warranties and ensure work meets OEM/franchise standards
• Provision of technical advice where required and assisting non-technical advisors with more complex technical enquiries

Who we're seeking

• Ideal candidate - a technical background i.e. automotive trade experience, paired with strong customer-facing skills and relevant customer service experience
• Open to experienced advisors - applicants without a technical background but with a proven ability to communicate often technically complex information will also be considered
• Key traits - excellent communication, problem-solving, and organisational skills. A proactive attitude and passion for delivering outstanding customer experiences are also key
• Experience working within a franchise/OEM dealership environment
• General familiarity with dealership dealer management systems preferred

The challenge and rewards

• Attractive remuneration - competitive salary package with performance-based incentives
• Career growth - genuine opportunities to advance as the company expands
• Supportive environment - join a close and cohesive team with a focus on collaboration and respect
• Stability - low staff turnover and a business committed to long-term success

How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome.

For more information contact the team at Automotive Employment NZ Ltd for a confidential discussion. Phone during NZ business hours: Freephone 0800 67 57 47 from landline and mobile. The international landline is +64 9 271 3200.

You can also visit the job board on our website to view further vacancies https://www.automotiveemployment.co.nz/jobs

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