Customer Service Queen Jobs in New Zealand

Service Coordinator/Administrator needed!
Our client is Auckland's leading provider in commercial refrigeration and air conditioning solutions. They are a family-owned business with 50 years of experience offering services from design and installation to maintenance and repair. They deliver high-quality service and innovative products to their diverse customer base. With a strong reputation built on reliability and expertise, this company is now looking for their next Administrator to join the team as a Service Coordinator!

This role is key in assisting the service department in running the day-to-day activities of service breakdowns, maintenance & contract works. This position will require you to multitask and be at the top of your game when the pressure is on, keeping in mind that the customer does not want to hear about how busy we are, it’s all about the customer and getting to them in a timely manner. Confidence to engage with clients and the personality to create a great experience is imperative in this role. We are looking for strong communication and the ability to engage with clients is pivotal to this position, as is confidentiality and discretion.

Key Responsibilities:
Service Coordinator -

• Handle service-related calls and initiate job requests.
• Coordinate job scheduling with the Service Manager and Supervisor, ensuring appropriate allocation of engineers and apprentices.
• Provide technicians with site-specific details and necessary equipment information.
• Communicate ETAs and job progress to customers, maintaining regular updates.
• Efficiently manage maintenance schedules, prioritising key and 12A clients.
• Process incoming and outgoing goods, including signing in/out of workshop tools and equipment.

Administrative Responsibilities -

• Utilise the SimPRO job management system, including implementing QR codes for equipment tracking.
• Manage stationery ordering and supplies.
• Schedule regular meetings with the Service Manager and Supervisor to address issues, changes, and system improvements, ensuring team alignment.
• Support the technical team with comprehensive information to minimise uncertainty and enhance efficiency.
• Perform general administrative and operational duties as required.
• Assist with Health & Safety tasks as and when required - training, certificates, logging of incidents etc.

Key Candidate Requirements:

• High level of communication a must across all platforms - phone, email and in person
• Must possess the ability to engage and connect with a variety of clients and personalities.
• Attention to detail and the ability to problem solve on the spot when working across multiple jobs and clients.
• Competent and comfortable working across Microsoft 360 systems
• Prior experience working with SimPro is advantageous
• Valid NZ working rights

Why you want this role!!
My client offers generous and competitive compensation, a supportive work environment, and opportunities for professional growth. They offer birthday leave + employer paid health insurance also!
This is a family run business where you will be valued for your contribution to their work environment, they have fantastic retention and a supportive working environment - this is an office where you'll have fun and build relationships amidst the fast-paced nature of their business.

This role is 7.30am - 4.30pm daily, office-based role - No WFH. The office is based in Grey Lynn, Auckland. Please note, this role is recruiting for an early 2025 start.


To apply, please submit your resume and a cover letter highlighting your relevant experience via the 'apply now' button.
Alternatively, you can reach me on 027 560 9100 jessica@84recruitment.co.nz


Jessica Miller
Senior Recruitment Consultant