Customer Service Officer L1 Dash Tauranga Jobs in New Zealand

Manawatu & TRC Toyota in Palmerston North is looking for a new Finance and Insurance Business Manager.

Whilst this is a management position reporting directly to the CEO, it is also a customer facing and selling role with responsibility to meet deadlines and targets.

The role is busy, challenging and rewarding and will suit an individual who demonstrates initiative, and an ability to adapt and relate to customers from all age groups, budgets, ethnicities and backgrounds.

To succeed in this role you will need the right experience paired with a passion for customers and sales, as well as:

• Exceptional customer service and people skills
• The ability to build and maintain strong, long-lasting relationships with our customers and our team
• Experience in an area of finance, insurance or similar with the ability to adapt, lead and drive into the future
• Strong computer and documentation skills with exceptional attention to detail
• A positive, “Yes! Can do!” and performance driven attitude, thriving on over achieving goals and targets
• Be self-motivated with loads of energy and enthusiasm
• Be able to follow management instructions and maintain up to date knowledge of and compliance with all relevant legal and company policies and procedures, representing us, Toyota Financial Services and Toyota New Zealand (TNZ).

What does the role involve?

• Working closely with the New and Used Vehicle teams on a daily basis to maximise sales opportunities – our positive ‘one team’ ethos is crucial to maintain here.
• You will also be communicating to and managing stakeholder relationships with Toyota Finance, Toyota Insurance and Toyota New Zealand.
• Presenting tailored finance and insurance packages and options together with aftermarket products (service plans, warranties etc.) to all of our customers.
• Responsibility for monitoring and achieving budgets/targets set by Toyota Finance, Toyota Insurance, Toyota New Zealand and our company.
• Responsibility for supporting and mentoring the other superstar F&I consultant in your team.

Manawatu Toyota is part of the Manawatu & TRC Toyota Group which includes Palmerston North, Whanganui, Feilding, Masterton and Levin stores. We have been in business for over 20 years and have a hunger for excellence in service and achieving results for our team and our customers. We are a locally owned family business with the owners working actively on site so you will have all the backing you need to succeed in this role.

If you have the right experience, desire to grow and are driven to succeed, then we want to hear from you. Come and work in a company proud to be committed to equal opportunity and supporting individuals from all walks of life.