Customer Service Coordinator Jobs in New Zealand

• Permanent, Full Time Position + Wellness Plan + EAP Services
• Competitive Wage + Discounted Goods & Services + Transport
• Training + Development Programs + Career Development opportunities

He angitūtanga / The opportunity:

Join our team as a Chef Manager at Tegel, Christchurch, where you'll organize and manage the contract in accordance with the standards required by Compass Group and the client for Catering and Cleaning services. You'll be responsible for providing great quality services to meet client expectations, managing, developing, and training all team members, ensuring compliance, and running the contract commercially in line with net growth and retention targets.

Ko o kawenga / Your responsibilities:

• Develop and maintain effective business relationships with clients to build long-term and mutually beneficial relationships.
• Manage contracts to provide services, ensuring services are completed in accordance with the contracted scope of work for all three services.
• Establish, maintain, and monitor quality customer service practices, driving the team to understand the importance of client and/or customer focus.
• Manage finances within a budget, identifying opportunities to increase revenue and improve budget performance for the site.
• Lead and manage an effective team, monitoring performance, providing feedback, and managing staff grievances effectively.

He kōrero mōu / About you:

• In-depth understanding of Occupational Health, Safety, and Environment principles.
• Single site operational experience in a similar role within the industry.
• Strong commercial acumen with the ability to manage a budget.
• Proven experience in managing successful teams and forming productive relationships with clients and individuals from diverse backgrounds.
• Working knowledge of workplace regulations, including agreement requirements.

Nga painga / Benefit & Perks:

• Comprehensive Training & Development: Access to online learning programs, apprenticeships, and NZQA qualifications to support your career growth.
• Formal Career Paths: We offer formal career paths to help you achieve your professional goals.
• Rewards & Recognition: Celebrate your achievements with our Star Awards, Service Awards, and annual performance bonuses.
• Health & Safety Focus: A commitment to providing a safe and healthy work environment, prioritizing the well-being of employees and customers.
• Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, gym memberships, optometry services, and more.
• Site-Specific Benefits: Depending on the site, tailored perks such as free uniforms, on-site parking, subsidized accommodation, and access to amenities like gyms and pools are available.

Mo matou / About us:

• We are New Zealand's leading and largest food and support services provider across multiple industries.
• Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.
• We specialize in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
• Our people are awesome, they breathe life into our brands and make great things happen!
• Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.
• We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
• Successful candidates will be able to pass pre-employment checks satisfactorily.
• Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries, please contact the Compass Group Recruitment team at recruitment@compass-group.co.nz

Great People, Real Opportunities