Customer Service Consultant Jobs in New Zealand

Date: 20 Jan 2025
Location: Central Auckland, NZ, 1010
Company: Auckland Council

• Permanent/full time opportunity
• Public safety and collaborative focused
• Highly rewarding – covering Central Auckland

He angitūtanga: The opportunity
You will work within the Dog Control Act 1996 and Council policies and procedures to respond to public complaints about dog and stock control; customer requests for services including managing aggressive and/or barking dogs, dog attacks, wandering dogs, stock issues; and providing requirements for proactive patrolling and assistance with prosecutions.

You will work in the community, often flying solo, tackling tasks with the support of a large team. You will also assist in prosecutions and intelligence lead proactive patrols. This role is a variable 24/7 morning and evening roster with on-call work, and covers Central Auckland. Office is based in Manukau.

He kōrero mōu: About you
We need a conscientious person like you to ensure public safety and compliance. The key to your success is a prompt response to calls for assistance and providing exceptional service.

This role suits individuals with public-facing compliance backgrounds, who demonstrate strong customer service and conflict management skills, a calm approach to resolving situations, and dealing with aggressive dogs and other animals. A current, full clean NZ driver’s licence is required.

Ngā āhuatanga kei a mātou: What we offer
You will help us make dogs a positive part of Auckland life. We work across Auckland’s diverse communities to minimise harm and nuisance from dogs and other animals and provide essential services such as dog registration and raising public awareness of responsible dog ownership.

Our diverse unit offers opportunities to move both sideways and upwards, and you’ll also have access to our fantastic benefits scheme, including subsidised Leisure Centre membership, an annual zoo pass, and a range of partnership discounts.

Salary range of this role is between $75,500-$77,500 (depending on experience) plus shift and on-call allowances. Our employer Kiwisaver contribution is additional to base salary offered.

If you are passionate about working in communities to drive safety and positive behaviours, Me Tono Ināianei ! Apply now.

Watch how Animal Compliance Officers contribute to our Auckland community: https://bit.ly/3wxLOCb
Copy and paste this link in your brower to view the position description - https://bit.ly/4ccnHNK
Please note that the official title for this role is Animal Management Officer.

Applications close Tuesday 4 February 2025.

#workingforAuckland #JobOpportunity #DogControl #PublicSafety #Compliance #CustomerService #ConflictManagement #AnimalControl #CommunityWork #CentralAuckland #Manukau #RegulatoryServices #JoinOurTeam #PublicAwareness #ResponsibleDogOwnership

This role is deemed safety-sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.